Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kerri Blanton

Taunton,MA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Brokerage Supervisor

Gatra
06.2022 - Current
  • Provides direct support/supervision to brokerage Customer Service Representatives (CSRs)
  • Currently oversee 4 CSR'S.
  • Boosted team morale, fostering a positive work culture.
  • Ensures CSR availability to receive incoming calls is maximized
  • Accommodates all trips for the next day using the SNS (Same day/ next day) system.
  • Provides coaching/feedback to each direct report on my team.
  • Responds to all informational requests by agencies and GATRA's management team in a timely manner
  • Generate & review CSR Performance Reports, to ensure maximum availability to receive calls
  • Off-Hour availability as needed
  • Onboarding of global company to join our team to provide additional support.
  • Assisting in meetings with the global company to ensure policies and procedures are met.

Call Center Representative

Gatra
05.2017 - 06.2022
  • Answered all calls assigned to my station
  • Assisted MassHealth consumers to book PT-1 rides to and from their scheduled doctor's appointments
  • Handled and managed complaints
  • Completed daily survey of member to be reported to MassHealth
  • Maintained excellent level of customer service
  • Promoted to Full-Time after less than one year
  • Promoted to SNS (Same Day/Next Day trips) after 3 years
  • Completed and found suitable transportation company for all members scheduled for the next business day
  • Received raises yearly or upon promotion.

Phone Operator

Best Buy
11.2016 - 06.2017
  • Sole operator of answering all calls within the store during my shift
  • Knowledgeable in all aspects of operations & services provided
  • Knowledgeable of all departments and able to answer any questions asked by the customer
  • Assisted with customer service and returns when needed.

Stay at Home Mom

06.2014 - 07.2016
  • Cared for 2 children alone
  • Made sure home was neat and clean
  • Shopped & prepared 3 meals daily
  • Attended all doctor appointments and procedures.

Education

General educational development -

Bristol Community College
Attleboro, MA

High school diploma -

Attleboro High School
Attleboro, MA
06.2006

Skills

  • Cashiering
  • Cash Handling
  • Customer service (10 years)
  • Food Preparation
  • Food Service
  • Office management
  • Cash handling
  • Cash register
  • Hospital experience
  • Childcare
  • Communication skills
  • Microsoft Office
  • English
  • Phone etiquette
  • Data entry
  • Computer skills
  • Microsoft Excel
  • Organizational skills
  • Microsoft Word
  • Relationship Management
  • Client acquisition
  • Willing to Learn
  • Attention to Detail
  • Critical Thinking
  • Decision-Making
  • Team Building Leadership
  • Planning and coordination
  • Prioritizing and Planning
  • Customer relationship development
  • Proactive and Focused
  • Staff Training

Certification

Driver's License, Present

Timeline

Brokerage Supervisor

Gatra
06.2022 - Current

Call Center Representative

Gatra
05.2017 - 06.2022

Phone Operator

Best Buy
11.2016 - 06.2017

Stay at Home Mom

06.2014 - 07.2016

General educational development -

Bristol Community College

High school diploma -

Attleboro High School

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Kerri Blanton