Jessica Cervantes
Woodridge,IL
Summary
Driven and skilled individual, with ability to train, lead and manage teams. Supports business objectives through strategic shift management and proactive team communication. High-energy leader with strong emotional intelligence and commitment to team cohesion. Bilingual in English and Spanish, with exceptional skills in negotiation, team development, and customer engagement.
Overview
19
19
years of professional experience
Work History
Brokerage Supervisor
Ceva Logistics
10.2007 - Current
- Expertise in Brokerage Operations: Overseeing the coordination and optimization of functions and revenue
- Working knowledge of Customs rules and regulations
- Experienced in covering all aspects, air and ocean imports
- Acute problem solver, proven, willing and able to tackle/solve brokerage problems
- Implement effective strategies and customer engagement practices to enhance account performance
- Provide the customer with a daily excel report and manage daily customer meetings to provide most accurate information needed on shipments
- Lead and mentor teams to motivate growth and exceed performance metrics
- Conduct weekly team meetings, to drive more efficient work and stronger results
- Skilled in mentoring and leading teams to exceed expectations and customer service
- Manage financial revenue and costs
- Adept at streamlining operations to enhance efficiency and reduce costs
- Managing personal costs and billing for clean revenue
- Review P& L statements, financial reports and work per person.
Entry Writer
United Cargo
03.2005 - 10.2007
- Strategically increased area in Brokerage operation by formulating and implementing comprehensive entry preparation strategies
- Reviewed shipping documents, prepared classification and ensured accurate entries were submitted to Customs in a timely manner
- Maintained a consistent level of productivity (averaged over 100 files per month)
- Enhanced customer service standards, resulting in improved customer satisfaction and loyalty
- Maintained communications with client’s on a regular basis
- Provide advice to clients on import restriction, tariff system, customs related matters and other government regulations
- Managed key accounts, for both air and ocean shipments
- Upon receipt of shipment files, reviewed relevant documentation for completeness
- Opened file/data input for new shipments
- Input classification data for preparation of release entry and entry summary according to department guidelines
- Coordinated ocean carrier release by submitting required BOL'S and payments
- Set up cargo delivery after customs release
Education
General Studies/Credits towards BA -
Wilbur Wright College
Skills
- Strategic Planning: Skilled in devising and implementing tactical business strategies that align with company goals
- Customer Relationship Management: Strong expertise in building and maintaining strategic partnerships and customer loyalty
- Analytical Skills: Proficient in market analysis and performance metrics to guide decision-making
- Technological Proficiency: Advanced in Microsoft Office Suite
City
Woodridge
State
IL
Timeline
Brokerage Supervisor
Ceva Logistics
10.2007 - Current
Entry Writer
United Cargo
03.2005 - 10.2007
General Studies/Credits towards BA -
Wilbur Wright College