Kerri Bowlby
Elkhart,IN
Summary
Professional case manager with experience in managing complex caseloads and providing comprehensive support to diverse client populations. Skilled in client assessment, individualized care plan development, and care coordination with multidisciplinary teams. Proactive and resourceful with knowledge of community resources, crisis intervention, and client advocacy. Strong communication and problem-solving skills in high pressure environments. Proven ability to collaborate with teams, meet deadlines, and adapt to changing needs.
Overview
14
14
years of professional experience
Work History
Case Manager
Real Services. Inc.
01.2011 - 06.2025
- Educated clients, families, and caregivers on available programs, benefits, and services while providing referrals and resources for guidance.
- Conducted comprehensive assessments with clients in the home, identifying needs, goals, and program eligibility including CHOICE, SSBG, Older Americans Act, Health and Wellness Waiver, and Pathways.
- Provided crisis intervention support for clients experiencing emergencies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to enhance overall well-being and independence.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Maintained timelines with documentation and reports on all cases, ensuring compliance with Area Agency on Aging (AAA)standards and confidentiality requirements.
- Contributed to team discussions and case conferences actively to optimize client support strategies.
Education
Masters of Social Work - Mental Health And Addictions
Indiana University, South Bend
South Bend, IN05-2013
Bachelor of Arts - Sociology
Saint Mary's College
Notre Dame, IN05-2008
Skills
- Client Assessment
- Cultural Competence
- Empathy and Compassion
- Advocacy
- Effective Communication
- Problem-Solving
- Crisis Intervention
- Case Management
- Organization
- Documentation
- Person Centered Approach
- Team Collaboration
- Community resources and referrals
- Microsoft Office Programs
Timeline
Case Manager
Real Services. Inc.
01.2011 - 06.2025
Masters of Social Work - Mental Health And Addictions
Indiana University, South Bend
Bachelor of Arts - Sociology
Saint Mary's College
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