Kerri Diehls

Spent the past ten years raising my two children; Madelyn and Jackson. Now I'm eager to pursue a full time career.

Was part of the Method of Collection 14 processing group.

Processed payments and updated spreadsheets accordingly.

Communicated with SAG to ensure loan payments were being entered correctly.

Researched and resolved discrepancies to maintain accuracy.

Respond to telephone inquiries from bankers working on their requests and troubleshooting their problems .

Research and resolve problems and errors and work on escalations.

Strong telephone and interpersonal skills needed.

Advanced problem solving and negotiation skills.

Good time management skills to maximize number of bankers/customers that could be assisted while maintaining a high level of customer service.