KERRI DONNER
Moses Lake,WA
Summary
Continually improve and extend personal skills and knowledge to attain increased responsibility and opportunities for professional growth.
Overview
15
15
years of professional experience
Work History
Subrogation Paralegal
Fielding Law Group
11.2021 - Current
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.
- Communicated pertinent information to medical providers and insurance adjusters via phone, email, and mail.
- Proofread insurance ledgers and provider billing to verify accuracy.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
Patient Financial Specialist
Samaritan Hospital
07.2018 - 06.2020
- Bill commercial and government insurance using Epic systems
- Ensure all claims go out in a timely manner
- Ensure all accounts have a zero balance
- Resolve accounts by contacting insurance companies by phone or through written appeal
- Abide by all HIPPA regulations
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers
Assistant Manager
Shopko Hometown
05.2017 - 06.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Patient Account Representative/Biller
Weston County Health Services
08.2013 - 05.2017
- Worked with outside entities to resolve issues with billing, claims and payments.
- Posted payments and processed refunds.
- Contacted patients after insurance was calculated to obtain payments.
- Electronically submitted bills according to compliance guidelines.
- Reconciled statements with patient records.
- Monitored flags and resolved urgent items with accuracy and efficiency.
Office Assistant
ADI Insurance Agency LLC
01.2009 - 01.2013
- Payroll and Payroll Taxes
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Managed daily data entry and kept clerical information accurate and up-to-date.
Education
Certificate of Completion -
Big Bend Community College
Moses Lake, WAAssociate in Applied Science in Social Science -
Easter Wyoming College
01.2017
Associate in Applied Science in Accounting and Business Administration -
Big Bend Community College
01.2007
Skills
- Medical Billing Commerical and Federal/State Insurance
- Proficient in Epic Software
- Proficient in MS Office
- Personal Injury Law
- Administrative Support
- Proofreading
Skills Certifications And Licenses
CPR/First Aid
Additional Information
Certified Revenue Specialist CRCS-I and CRCS-P
Proficient in Epic Software
Timeline
Subrogation Paralegal
Fielding Law Group
11.2021 - Current
Patient Financial Specialist
Samaritan Hospital
07.2018 - 06.2020
Assistant Manager
Shopko Hometown
05.2017 - 06.2018
Patient Account Representative/Biller
Weston County Health Services
08.2013 - 05.2017
Office Assistant
ADI Insurance Agency LLC
01.2009 - 01.2013
Certificate of Completion -
Big Bend Community College
Associate in Applied Science in Social Science -
Easter Wyoming College
Associate in Applied Science in Accounting and Business Administration -
Big Bend Community College
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