Kerri Dowridge
Summary
Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes. Excel in communication, leadership, and problem-solving skills, ensuring seamless operations and successful sales campaigns.
Overview
10
10
years of professional experience
Work History
Sales Team Leader Todd Snyder, United States Dec
Todd Snyder
Manhasset, New York
12.2022 - Current
- Established standards of excellence in customer service, product knowledge, and communication skills.
- Conducted regular meetings with team members to review goals and objectives.
- Met KPIs consistently by motivating exceptional team performance and enabling consistent sales with hands-on leadership.
- Established new accounts and serviced existing accounts maintaining professional relationships.
Technical Customer Support Specialist
Column
Miami, FL
11.2021 - 08.2022
- Delivered prompt, effective service and promptly addressed customer inquiries, fostering trust and confidence
- Coordinated with other departments to ensure resolution of complex cases.
- Assisted customers in troubleshooting technical issues, contributing to an improved overall experiences
Special Education Paraprofessional
New York City Department Of Education, New York
Brooklyn , NY
03.2015 - 06.2021
- Assisted teachers in creating and implementing Individualized Education Plans for students with special needs
- Collaborated closely with teachers to create a positive, enriching academic environment for students
- Participated in meetings with teachers, administrators, counselors, parents and guardians, outside agencies regarding student's progress.
Education
Computer Technology
Udemy
Remote08-2021
Web Developement - Web Development
TrueCoders
Birmingham, AL07-2020
High School Diploma -
Boys And Girls High School
Brooklyn, NY06-2008
Skills
- Sales presentations
- Motivation techniques
- Call center operations
- Team management
- Sales coaching
- Stockroom management
- Team building
- Upselling strategies
- Customer retention
- Hospitality and accommodation
Timeline
Sales Team Leader Todd Snyder, United States Dec
Todd Snyder
12.2022 - Current
Technical Customer Support Specialist
Column
11.2021 - 08.2022
Special Education Paraprofessional
New York City Department Of Education, New York
03.2015 - 06.2021
Computer Technology
Udemy
Web Developement - Web Development
TrueCoders
High School Diploma -
Boys And Girls High School