Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kerri Giles

Temecula,CA

Summary

Dynamic Customer Service Specialist passionate about delivering exceptional customer care while enhancing service and management skills. Proven ability to efficiently resolve complex customer issues, fostering positive relationships and ensuring high levels of satisfaction. Adept at leveraging strong communication and problem-solving skills to contribute to team success in fast-paced environments. Eager to join a forward-thinking organization that values dedication to excellence and offers abundant opportunities for professional growth.

Overview

15
15
years of professional experience

Work History

Massage Therapist

Massage Envy
08.2011 - Current
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
  • Performed detailed assessments to identify areas of tension or discomfort, leading to more effective treatments.
  • Assessed medical histories and conditions of clients to determine contraindications to massage services.
  • Increased repeat client bookings by delivering exceptional customer service and follow-up care advice.

Massage Therapist

Massage Envy
02.2011 - 08.2011
  • Developed customized treatment plans based on comprehensive assessments of client conditions.
  • Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
  • Evaluated client conditions to recommend appropriate massage therapy methods.

Education

Massage Therapy Certificate -

Kaplan College
Riverside, CA
02.2011

Airline/Travel Specialist - undefined

International Air Academy
Ontario, CA
09.1999

Skills

  • Communication
  • Customer Service
  • Adaptability
  • Interpersonal skills
  • Active listening
  • Time management
  • Stress management

Timeline

Massage Therapist

Massage Envy
08.2011 - Current

Massage Therapist

Massage Envy
02.2011 - 08.2011

Airline/Travel Specialist - undefined

International Air Academy

Massage Therapy Certificate -

Kaplan College

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