KERRI HASKINS
Danville,NH
Summary
Motivated Business Systems/Process Analyst with extensive experience in business process improvement, business analytics, strategy, requirements gathering, Agile/Kanban processes and training/end user documentation. Aiming to leverage multiple years of expertise in spearheading business solutions to optimize organizational performance. Well-versed in liaising between IT professionals and business leaders to transform business goals into actionable improvements and profitable outcomes.
Overview
15
15
years of professional experience
Work History
Business Systems Analyst
Harvard University (with The Autumn Group)
08.2023 - 06.2024
- Lead Business Analyst for Harvard Phone 3.0 migration.
- Workstream lead for Harvard Centrex Phone line project. Included working with 50 Harvard school groups and technical teams to eliminate or migrate over 2500 Centrex lines.
- Assessed business requirements to create focused solutions. Identified critical issues within existing systems, providing recommendations for resolution and prevention of future problems.
- Created and maintained standard operating procedures governing system functions and features. Developed comprehensive documentation to support end-users and facilitate future enhancements.
- Utilize project management agile and kanban processes for these initiatives through project planning, strategy, training documentation and overall analysis.
- Facilitated communication between technical and non-technical team members, ensuring project alignment across all parties involved.
Business Analyst
Consultant Roles
06.2022 - 07.2023
- Project Manager/Business Analyst with HR Systems and Digital Talent Management processes and systems
- Systems: Workday, Eightfold AI, Jira, Smartsheet and MS Teams/SharePoint
- Program manager in assisting Commercial Operations client team in project management, business requirements, communication, and overall guidance
- Ensured CRM Systems IT processes, procedures, and standards were updated.
- Managed vendor relationship promoting communication, business and IT process improvements, and overall productivity with clients.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
Business Analyst/Project Manager
Bluebird Bio (with Kelly Services)
05.2019 - 05.2022
- Business analyst to support Office 365 application for enhanced productivity, collaboration, and projects across the organization.
- Lead Microsoft Team migration within weeks to all of the company to ccommodate the Covid remote work in 2020 and beyon.
- Project Manager in planning, approving, and monitoring related projects in terms of value, costs, requirements, and implementation
- Managed relationship with technical vendors associated with development, SLAs, and overall hyper care
- Worked with teams and individuals to develop, train and support-SharePoint, Teams, OneDrive and OneNote applications
- Monitored/resolved issues for Office 365 applications utilizing ServiceNow.
Business Analyst/Project Manager
Lonza Biologics
03.2018 - 04.2019
- Participated and helped implement the site’s strategy related to KPI reporting, management, and related process improvement.
- Developed business requirements through SDLC principles within the organization.
- Lead and managed site PMO cloud solution through planning, user requirements, implementation, and training
- Developed SharePoint database tools to assist groups in managing process and related data and workflows for their areas.
Layoff
11.2017 - 03.2018
Company Layoff at Pfizer in late 2017. Took work break to focus on personal development, travel and spending time with family.
Senior IT Business Partner, External Supply
Pfizer
10.2009 - 11.2017
- Worked with leadership and other stakeholders in developing IT strategy based on business needs and objectives
- Developed use cases and business strategy proposals for management to evaluate and improve process and analytics implementations and enhancements
- Interviewed, collaborated, and gathered requirements with stakeholders and technical teams in gathering data for functional specifications
- Developed training documentation for associated business processes, data and digital connection
- Provided project management and business analysis of multiple External Operations IT projects interacting with internal and external teams
- Participated in a virtual operating team including operations, quality, supply chain, IT and over 300 external suppliers
- Managed the relationship with external technical vendors in systems development, SLAs, and overall hyper care
- Worked with teams to define project objectives, scope, project plans, deliverables, issues, costs, and risks
- Provided IT strategy and vision in areas of Business Analytics, External Access Management and SharePoint Technologies, as it relates to business operations.
Education
Master of Science - Management Information Systems
Stevens Institute of Technology
Hoboken, NJBachelor of Arts - Business Administration
University of New Hampshire
Durham, NHSkills
- Requirements Gathering/Gap Analysis
- Cross-Functional Collaboration
- Workflow/Business Process Analysis
- User Acceptance Testing
- Software development life cycle
- Project Planning (Agile/Kanban)
- Vendor Management
- Jira, Smartsheet, MS Project
- ServiceNow (Power User)
- KPI/PMO Business Systems
Timeline
Business Systems Analyst
Harvard University (with The Autumn Group)
08.2023 - 06.2024
Business Analyst
Consultant Roles
06.2022 - 07.2023
Business Analyst/Project Manager
Bluebird Bio (with Kelly Services)
05.2019 - 05.2022
Business Analyst/Project Manager
Lonza Biologics
03.2018 - 04.2019
Layoff
11.2017 - 03.2018
Senior IT Business Partner, External Supply
Pfizer
10.2009 - 11.2017
Master of Science - Management Information Systems
Stevens Institute of Technology
Bachelor of Arts - Business Administration
University of New Hampshire
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