Kerri Kennedy
Texarkana
Summary
Results-driven Assistant Store Manager with expertise in team management, merchandising, and operational efficiency. Proven track record of driving sales and enhancing customer satisfaction through strategic initiatives and effective problem-solving.
Overview
25
25
years of professional experience
Work History
Assistant Store Manager-Merchandising
Kohl's
Texarkana
01.2009 - Current
- Implemented visual merchandising strategies to enhance product displays.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Assisted in managing daily store operations and employee schedules.
- Trained and mentored new team members on customer service standards.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Coordinated promotional events to drive store traffic and engagement.
- Monitored sales performance and identified areas for improvement.
- Checked daily/monthly/yearly sales and performance reports to support operational planning and strategic decision-making.
- Handled customer inquiries and resolved issues effectively and efficiently.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Ensured compliance with all safety regulations throughout the store premises.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Organized weekly meetings with department leads to review progress on key objectives.
- Maintained a safe working environment by enforcing safety regulations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided detailed information on credit card features and benefits in order to meet/exceed the Company's goals.
- Provided detailed information on credit card features and benefits in order to meet/exceed the Company's goals.
Store Manager
The Children's Place
Texarkana
10.2007 - 12.2009
- Managed daily store operations and staff scheduling to ensure efficient workflow.
- Trained and mentored team members on customer service and sales techniques.
- Coordinated promotional events to drive customer traffic and sales growth.
- Implemented visual merchandising standards to enhance store appearance and engagement.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Resolved customer complaints in a timely manner.
- Prepared monthly reports on sales figures, expenses, profits.
- Ensured compliance with company policies, safety regulations, and operational procedures.
- Ensured compliance with safety regulations and company policies.
- Established customer service standards and monitored staff compliance.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Assisted in recruiting, hiring, and onboarding new team members for the store.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Maintained accurate records of employee performance reviews.
- Processed customer applications and ensured compliance with regulations.
- Executed daily banking tasks, including deposits and withdrawals for the store. such as deposits and withdrawals.
Assistant Store Manager
The Gap
Texarkana
06.2001 - 10.2007
- Managed adult and children's business, driving sales and customer engagement.
- Collaborated with visual merchandiser to create attractive displays that enhanced customer experience.
- Facilitated the execution of the monthly price changes.
- Monitored freight operations, ensuring compliance with company standards and timely delivery.
Education
Bachelor of Science - Secondary Education
University of Arkansas At Little Rock
Little Rock, AR05-1999
Skills
- Visual merchandising
- Sales performance monitoring
- Inventory management
- Inventory control
- Retail operations
- Store operations
- Cash handling
- Operational efficiency
- Team leadership
- Staff training
- Employee development
- Problem solving
Timeline
Assistant Store Manager-Merchandising
Kohl's
01.2009 - Current
Store Manager
The Children's Place
10.2007 - 12.2009
Assistant Store Manager
The Gap
06.2001 - 10.2007
Bachelor of Science - Secondary Education
University of Arkansas At Little Rock