Kerri Lanier
Pelham,NH
Summary
Dynamic banquet server with extensive experience at Disney and Lowes Hotel and Resorts, excelling in customer service and event execution. Proven ability to enhance guest satisfaction through strong teamwork and adaptive problem-solving. Skilled in food service and maintaining operational efficiency, ensuring seamless operations during high-volume events.
Overview
7
7
years of professional experience
Work History
Banquet Server
Lowes Hotel and Resorts Hardrock 2001- 2004
Orlando, FL
08.2000 - 01.2004
- Delivered exceptional service during high-volume events, ensuring guest satisfaction and seamless operations.
- Set up and arranged banquet spaces according to event specifications, maintaining attention to detail.
- Collaborated with culinary team to coordinate timely food service and adhere to presentation standards.
- Assisted in training new staff on service protocols and operational best practices for efficiency.
Banquet Server
Swan Dolphin Hotel and Resort 2001-2004 Orlando, Fl
Orlando, FL
04.2000 - 01.2004
- Managed inventory of serving supplies, restocking as needed to maintain operational efficiency.
- Followed established protocols for handling guest inquiries and resolving issues promptly.
- Trained new servers on best practices for service excellence and operational procedures.
- Maintained cleanliness of dining areas, performing post-event cleanup to prepare for future functions.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Banquet/Resort Worker
Wyndham Hotel and Resort 2000-2004 Orlando, Florida
Orlando, FL
04.2000 - 01.2004
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Assisted in maintaining cleanliness and organization of resort facilities and public areas.
- Collaborated with team members to ensure efficient daily operations and workflow management.
- Responded promptly to guest inquiries and resolved issues to promote a positive experience.
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Supported event setup and breakdown, ensuring seamless execution of resort functions.
- Monitored inventory levels and reported shortages to maintain adequate supplies for operations.
- Implemented safety protocols to uphold health standards across resort premises.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Collaborated with team members to ensure high-quality guest experiences, resulting in positive reviews and repeat clientele.
- Trained new staff on operational procedures and customer service expectations for high-quality service delivery.
- Contributed positively to the resort''s reputation by maintaining a professional demeanor and providing excellent customer service at all times.
- Maintained detailed records of guest preferences to personalize their stay experiences and encourage loyalty.
- Implemented safety protocols throughout the property, prioritizing the well-being of both guests and staff members.
- Managed daily operations of the resort, ensuring efficient and smooth workflows.
- Evaluated current operational strategies regularly to identify opportunities for improvement or cost savings measures without compromising quality standards or guest satisfaction levels.
- Assisted in maintaining a clean and welcoming resort environment for all guests to enjoy their stay.
- Facilitated open communication between departments for effective problem-solving and optimal guest services.
- Organized special events and activities for guests, contributing to an engaging resort experience.
- Participated in regular staff meetings to discuss performance metrics, guest feedback, and potential areas for improvement, fostering a collaborative work environment focused on continuous growth and development.
- Conducted regular inventory checks to maintain stock levels for essential supplies, minimizing shortages or delays.
- Addressed maintenance issues swiftly by coordinating with appropriate personnel, reducing downtime of affected areas or facilities within the resort.
- Developed strong relationships with local vendors to secure competitive pricing on goods and services for the resort''s benefit.
- Created promotional materials highlighting resort amenities, attracting new clientele and increasing bookings.
- Coordinated with housekeeping teams to ensure rooms were prepared in a timely manner for arriving guests.
Banquet Server
Ramada Rolling Green1997-1999 Andover, Ma 1998-1999
Andover, MA
04.1997 - 01.1999
- Provided exceptional customer service during events, ensuring guest satisfaction and seamless operations.
- Assisted in setting up banquet rooms, coordinating table arrangements and decor to meet event specifications.
- Served food and beverages efficiently while adhering to safety and hygiene standards.
- Collaborated with kitchen staff to ensure timely delivery of orders during high-volume service periods.
Education
High School Diploma - General Studies
Dracut High
Dracut, MA06.1999
Skills
Strong teamwork
Time management
Customer service
Food service
Customer service focus
Adaptive problem solving
Clearing tables efficiently
Event setup and breakdown
Punctual and reliable
Flexible schedule
Physical coordination
Clear communication
Event setup
Safe food handling
Timeline
Banquet Server
Lowes Hotel and Resorts Hardrock 2001- 2004
08.2000 - 01.2004
Banquet Server
Swan Dolphin Hotel and Resort 2001-2004 Orlando, Fl
04.2000 - 01.2004
Banquet/Resort Worker
Wyndham Hotel and Resort 2000-2004 Orlando, Florida
04.2000 - 01.2004
Banquet Server
Ramada Rolling Green1997-1999 Andover, Ma 1998-1999
04.1997 - 01.1999
High School Diploma - General Studies
Dracut High