Kerri Loncon
Kearney,MO
Summary
Demonstrated to effectively communicate with customers with great listening, speaking and writing skills. Adept at adjusting communication styles to meet audience needs and expectations. Proactive Chat Agent with expertise delivering support services and resolving customer complaints. Trained in support software and de-escalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.
Overview
8
8
years of professional experience
Work History
Independent/Marketing Blogger
Self Employed Web
Kearney, MO
12.2021 - Current
- Implemented SEO strategies to optimize web content for search engines.
- Managed up to 6 competing deadlines with efficiency.
- Customized brand message to reach and capture target audience interest and drive engagement up by 30%.
Staff Registered Nurse, ER
Liberty Hospital
Liberty, MO
05.2018 - 11.2018
- Gathered patient health data through interviews and observation, documenting data in electronic records.
- Performed various nursing interventions such as wound dressing, vital sign monitoring and specimen collection to revolving number of patients due to ER at least 25 per Nurse.
- Effectively prioritized assignments, executing care based on each patient's relative condition and delegating tasks to available personnel deliver safe and efficient care.
- Verified patients had information necessary for ongoing care, providing guidance on diagnoses, management of medications and prevention methods.
- Used electronic systems to enter provider orders and retrieve test results.
- Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds and thoracic trauma.
- Orchestrated quality-driven, cost-effective care in high-volume trauma center setting.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
- Vaccinated patients to protect individuals from measles, pneumonia, influenza and other illnesses of concern.
NICU Staff Registered Nurse
Overland Park Regional Medical Center
Overland Park, Kansas
09.2011 - 03.2018
- Communicated with family members and loved ones to provide information about patient care, treatments and medical options.
- Administered medications and fluids and checked vital signs on critically ill newborns.
- Followed policies, procedures and hospital regulations for protocol compliance and patient safety.
- Assessed, evaluated and cared for neonate and pediatric patients.
- Crafted tailored nursing care plan for each patient and evaluated it daily for effectiveness.
- Provided high level of quality care for each and every patient in 43-bed neonatal ICU unit.
- Guided patients, caregivers and family members on plans of treatment and helpful resources available locally to support care.
- Delivered outstanding patient care in Neonate critical care units.
- Evaluated patient histories, complaints and current symptoms.
- Conducted patient assessments, recorded vitals and analyzed records and charts to define care requirements.
- Guided and educated patients and caregivers on diagnoses, disease management, preventive measures, medication use and self-care to foster consistency in care administration.
- Trained and coached new employees on protocols and best practices to promote ideal patient outcomes.
- Provided targeted care and treatment to 2-3 patients.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Provided targeted care and treatment to 3 patients and their family.
Registered Nurse - Labor & Delivery
Shawnee Mission Medical Center
Shawnee, KS
02.2011 - 08.2011
- Aided with induction of labor for women suffering from complications such as preeclampsia.
- Worked closely with doctors and midwives in coaching pregnant women through childbirth and post-natal recovery.
- Assisted physician during delivery, examination and surgical procedures by anticipating needs, encouraging patient and attending to baby after birth.
- Assisted obstetricians and midwives with deliveries and cared for newborns directly after birth.
- Completed comprehensive assessment of patient and family needs to identify outcomes, establish care plans, monitor progress and modify care plan.
- Coached new mothers with breastfeeding techniques, postpartum self-care and infant care to promote easier transition into motherhood.
- Responded to emergency situations such as pre-eclampsia, early labor and fetal distress.
- Supported physicians in both planned and emergency Cesarean section procedures.
- Coordinated care of low and high-risk laboring women of childbearing age and immediate stabilization of newborn following delivery.
- Leveraged computerized documentation systems to monitor, record and communicate patient condition.
- Evaluated patient histories, complaints and current symptoms.
- Monitored patient reactions after administering medications and IV therapies.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Strengthened training and nursing knowledge by taking part in continuing education programs and job detailed workshops.
- Applied nursing expertise to meet needs of laboring patients in challenging unknown environment.
- Accurately documented treatment, medications and IVs administered, discharge instructions and follow-up care.
- Cared for patients in18 laboring -bed, 24 bed nursery unit, supporting fellow nurses in delivering outstanding treatment to patients.
- Advocated for and strived to protect health, safety and rights of patient.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Adhered to strict safety measures by carefully determining proper dosages before administering medications.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Educated family members and caregivers on patient care instructions.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Administered medications to per shift 2 laboring patients and monitored response to medications.
- Managed patients recovering from medical or surgical procedures.
Education
Bachelor of Science - Nursing
University of Central Oklahoma
Edmond, OK05.1996
Skills
- Clerical Support
- Active Listening
- Computer Skills
- Flexible and Adaptable
- Critical Thinking
- Customer Service
- Decision Making
- Problem-Solving
- Multitasking Abilities
- Data Entry
- Teamwork and Collaboration
- Dependable and Responsible
Timeline
Independent/Marketing Blogger
Self Employed Web
12.2021 - Current
Staff Registered Nurse, ER
Liberty Hospital
05.2018 - 11.2018
NICU Staff Registered Nurse
Overland Park Regional Medical Center
09.2011 - 03.2018
Registered Nurse - Labor & Delivery
Shawnee Mission Medical Center
02.2011 - 08.2011
Bachelor of Science - Nursing
University of Central Oklahoma