Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kerri Lynn Sanchez

Beaverton

Summary

Detail-oriented professional with over 8 years of experience in customer service and administration, specializing in documentation accuracy, confidentiality, and regulatory compliance. AHIMA-certified Coding Associate (CCA) with expertise in analyzing financial and medical information, ensuring adherence to rules and standards. Demonstrated ability to communicate effectively with diverse populations, manage sensitive data under tight deadlines, and quickly adapt to new systems and program requirements.

Overview

16
16
years of professional experience
1
1
Certification

Work History

STORE EXPERIENCE TEAM LEAD

YETI
Houston
10.2021 - 01.2026
  • Monitored and strategized location KPI metrics, refined policies to align with retail division growth, resulting in consistent placement in top third of company retail establishments.
  • Fostered team excellence through consistent communication and recognition initiatives, improving performance and engagement, achieving a 100% success rate in company training checks.
  • Elevated customer engagement by collaborating with community and retail partners to develop Houston-focused events, boosting brand awareness.
  • Cultivated long-term client relationships, enhancing repeat business and contributing to a loyal customer base.
  • Provided creative leadership and problem-solving for clients and the team, enhancing customer retention and ensuring a 4.6/5 rating on Google Reviews.

BOARD MEMBER, EVENT LEAD, VOLUNTEER

AVONDALE HOUSE
Houston
07.2010 - 11.2024
  • Led Friends of Avondale as President to improve community understanding of autism, organize collaborative events for awareness, and secure funds for special needs.
  • Attained 4 out of 4 fundraising goals, exceeding expectations by 75-400% as the Event Chair.
  • Directed event planning and execution for multiple events, managing logistics, auctions, publicity, donor support, and post-event evaluations to ensure successful outcomes.
  • Oversaw allocation of Board funds, projects, and membership to align with Avondale House's mission and enhance operational effectiveness.
  • Developed cross-functional partnerships to ensure comprehensive agency representation and strategic alignment.
  • Participated as an ambassador at community events, promoting the mission and objectives of Avondale House.
  • Supported classroom students and day habilitation clients in various educational and community activities.
  • Supported individuals with autism spectrum disorder in achieving their personal goals.
  • Served as Lunch Hour Receptionist and Administrative Assistant, managing a multi-line phone system, maintaining files, being the first point of contact for visitors, and generating correspondence and documents.

PROJECT CHAIR, MEMBER

JUNIOR LEAGUE OF HOUSTON
Houston
09.2013 - 05.2020
  • Onboarded two years of BEAR teams and developed annual training program to equip volunteers with necessary skills and knowledge.
  • Managed and scheduled team of 11 volunteers at Texas Department of Family and Protective Services BEAR Shop, providing monthly summaries to enhance team communication and engagement.
  • Executed monthly shopping initiatives to optimize inventory for BEAR Boutique, aligning budget of $500/month with donation efforts.
  • Collaborated with BEAR staff on strategies to enhance shop usage, securing free clothing and toiletries while decreasing stigma.
  • Monitored team calendars and reported all administrative aspects of project progress to ensure JLH volunteers received all earned project credits.
  • Staffed and merchandised the BEAR Shop, ensuring shoppers enjoyed a positive and empowering shopping experience.

Education

Bachelor of Science -

Western Washington University
Bellingham, WA

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Skills

  • Inventory management
  • Workflow management
  • Customer service excellence
  • Customer engagement
  • Key performance indicators
  • Microsoft Suite proficiency
  • Google Suite proficiency
  • HIPAA compliance
  • Medical Terminology
  • Complex problem-solving
  • Organization
  • Skilled Prioritization
  • Adept multitasker
  • Relationship building
  • Detail-Oriented
  • Diversity and inclusion

Certification

Certified Coding Apprentice (CCA)-American Health Information Management Association (AHIMA)

Timeline

STORE EXPERIENCE TEAM LEAD

YETI
10.2021 - 01.2026

PROJECT CHAIR, MEMBER

JUNIOR LEAGUE OF HOUSTON
09.2013 - 05.2020

BOARD MEMBER, EVENT LEAD, VOLUNTEER

AVONDALE HOUSE
07.2010 - 11.2024

Bachelor of Science -

Western Washington University
Kerri Lynn Sanchez