Kerri Potts
Umatilla,OR
Summary
Oregon State Board Certified Registered Nurse with over 25 years of experience delivering high-quality care to patients in outpatient and emergency care units. Proven leader effective at uniting and guiding clinical teams toward achieving patient care goals, improving satisfaction and supporting wide-spread healthcare system improvements.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Assistant Nurse Manager, Emergency Department
Good Shepherd Health Care System
Hermiston, OR
09.2024 - Current
- Assisted in the management of nursing staff, including hiring and scheduling personnel.
- Received and investigated complaints from families, patients and clinical staff, devising solutions to multifaceted challenges.
- Monitored staff performance and provided coaching and formal counseling to staff.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Collaborated with other departments to ensure quality standards were met.
- Developed and implemented policies and procedures related to emergency department operations.
- Monitored patient flow through the Emergency Department to ensure timely delivery of services.
- Provided leadership and mentoring to clinical teams for optimal patient care outcomes.
- Responded quickly to complaints from patients or their families about service issues within the ED.
- Managed daily operations of the ED including staffing assignments and operational procedures.
Clinical Nursing Supervisor
Good Shepherd Health Care System
Hermiston, OR
04.2023 - 09.2024
- Facilitated communication between physicians, nurses, ancillary staff members, and administrators concerning patient health status.
- Performed regular audits of medical records for completeness and accuracy.
- Responded promptly to complaints from patients or families regarding quality of care issues.
- Identified opportunities for process improvement within the department.
- Participated in professional development opportunities such as continuing education courses or conferences related to nursing practice.
- Provided clinical supervision to the nursing staff in accordance with established protocols.
Nursing House Supervisor
Good Shepherd Health Care System
Hermiston, OR
2016 - 2019
- Completed daily rounds of nursing department to verify nursing service personnel performance alignment acceptable nursing standards.
- Explained policies, procedures and services to patients.
- Determined staffing needs based on workload requirements.
- Scheduled staffing levels according to anticipated demand for services.
- Provided input into staffing decisions when necessary.
- Assessed staffing needs and adjusted schedules accordingly.
Registered Charge Nurse, Emergency Department
Good Shepherd Health Care System
Hermiston, OR
07.2012 - 04.2023
- Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care to deliver comprehensive services.
- Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
- Administered medications, tracked dosages and documented patient conditions.
- Triaged and treated high-volume caseload in busy emergency room setting.
- Responded quickly to codes and coordinated efficient and skilled care.
- Answered patient questions and provided take-home materials for further information.
- Imparted medical, operational and patient care knowledge to junior nurses to maximize performance and quality of team operations.
- Stabilized patients, determined health needs and provided direct patient care.
- Supervised and led employees to maintain productivity and customer service levels.
- Delegated tasks to employees and monitored activities and task completion.
Trauma Nurse Core Course Instructor
Good Shepherd Health Care System
Hermiston, OR
2014 - 2023
- Observed and evaluated student performance and development and provided appropriate feedback on work.
- Coordinated and facilitated training, encouraging group participation and ownership.
- Attended meetings, training and activities to enhance skills and credentials.
- Employed variety of teaching styles to respond to needs of diverse learners.
- Planned instruction to achieve objectives based upon student needs and established curriculum.
ACLS Instructor
Good Shepherd Health Care System
Hermiston, OR
2014 - 2022
- Employed lectures, presentations and demonstrations to impart course materials.
- Implemented practical activities to give students ample time to use information taught in classes and build confidence in techniques.
- Handled course paperwork accurately and submitted rosters, registrations and testing results on time for students' official certifications.
- Answered students' questions and reiterated topics to achieve desired level of comprehension in each student.
- Used prepared classroom content to instruct professionals in principles of advanced cardiac life support.
PALS Instructor
Good Shepherd Health Care System
Hermiston, OR
2014 - 2022
- Employed lectures, presentations and demonstrations to impart course materials.
- Implemented practical activities to give students ample time to use information taught in classes and build confidence in techniques.
- Handled course paperwork accurately and submitted rosters, registrations and testing results on time for students' official certifications.
- Answered students' questions and reiterated topics to achieve desired level of comprehension in each student.
- Assessed students' progress through observation and testing to determine readiness for certification.
- Used prepared classroom content to instruct professionals in principles of advanced cardiac life support.
Registered Medical Assistant
Good Shepherd Healthcare System
Hermiston, OR
09.1998 - 07.2012
- Worked at Good Shepherd Medical Group in OB/GYN and general surgery specialties primarily.
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Educated patients about medications, procedures and physician's instructions.
- Scheduled appointments for patients via phone and in person.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
Emergency Medical Technician (EMT) Volunteer
Umatilla Rural Fire Protection District
Umatilla, OR
04.1997 - 01.2022
- Operated emergency vehicles with caution to keep patients, public and first responders safe.
- Remained level-headed and proactive during emergency situations.
- Documented calls in reports detailing incident type and course of treatment.
- Demonstrated dedication to providing quality care through continued training and education.
- Assessed emergency situations and prioritized medical care for patients.
- Observed and assessed incident scenes to maintain safety of first responders.
- Monitored patients from scene to hospital transfer while conducting in-transit care.
Board Member
Umatilla Hospital District
Umatilla, OR
03.2016 - 06.2023
- Attended board meetings and reviewed meeting agendas.
- Approved organizational strategies and business decisions.
- Communicated with valuable partners and recruited potential board members.
- Maintained confidentiality in regard to internal organizational affairs and information.
- Monitored financial affairs of organization and fulfilled fiduciary responsibilities.
- Approved and helped manage multi million dollar operating budget.
- Helped in recruitment of medical providers so as to fulfill the mission of the hospital district.
Education
Master of Science - Nursing Leadership And Management
Western Governors University
Salt Lake City, UT03.2022
Bachelor of Science - Nursing
Western Governors University
Salt Lake City, UT03.2021
Associate of Applied Science - Nursing
Blue Mountain Community College
Pendleton, OR06.2012
Emergency Medical Technology
Blue Mountain Community College
Pendleton, OR06.1998
Skills
- Workflow Management
- Employee Supervision
- Critical Thinking
- Process Implementation
- Employee Work Scheduling
- Verbal and Written Communication
- Decision Making
- Time Management
- Epic Systems
- Patient Engagement
- Resource Management
- Mentoring and Coaching
- Strong Clinical Judgment
Certification
- Advanced Cardiac Life Support (ACLS) Provider, 2008-Present
- Pediatric Life Support (PALS) Provider, 2012-Present
- Trauma Nurse Core Course (TNCC) Provider, 2014-Present
- Certified Emergency Nurse (CEN), 2014-Present
- Trauma Certified Registered Nurse (TCRN), 2023-Present
- Ultrasound Guided Peripheral IV Certified, 2018-Present
Timeline
Assistant Nurse Manager, Emergency Department
Good Shepherd Health Care System
09.2024 - Current
Clinical Nursing Supervisor
Good Shepherd Health Care System
04.2023 - 09.2024
Board Member
Umatilla Hospital District
03.2016 - 06.2023
Registered Charge Nurse, Emergency Department
Good Shepherd Health Care System
07.2012 - 04.2023
Registered Medical Assistant
Good Shepherd Healthcare System
09.1998 - 07.2012
Emergency Medical Technician (EMT) Volunteer
Umatilla Rural Fire Protection District
04.1997 - 01.2022
Nursing House Supervisor
Good Shepherd Health Care System
2016 - 2019
Trauma Nurse Core Course Instructor
Good Shepherd Health Care System
2014 - 2023
ACLS Instructor
Good Shepherd Health Care System
2014 - 2022
PALS Instructor
Good Shepherd Health Care System
2014 - 2022
Master of Science - Nursing Leadership And Management
Western Governors University
Bachelor of Science - Nursing
Western Governors University
Associate of Applied Science - Nursing
Blue Mountain Community College
Emergency Medical Technology
Blue Mountain Community College
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