Kerri Shaw
Norwich,CT
Summary
Accomplished Retail Operations Manager with a proven track record at MEK Furniture Sales, enhancing operational efficiency and spearheading market expansion. Expert in inventory control and sales development, with a knack for staff management and fostering team growth. Achieved significant market share growth through strategic planning and exceptional customer service.
Overview
20
20
years of professional experience
Work History
Retail Operations Manager
MEK Furniture Sales
Norwich, CT
06.2008 - Current
- Streamlined inventory management processes for improved efficiency and reduced stock discrepancies.
- Collaborated with cross-functional teams to develop successful marketing campaigns that drove traffic and increased sales.
- Evaluated employee performance regularly, offering constructive feedback and tailored development plans to drive continuous improvement in results.
- Enhanced customer satisfaction with focused staff training on customer service and product knowledge.
- Oversaw daily store operations, maintaining high standards of cleanliness, organization, and overall appearance.
- Spearheaded the expansion of retail operations into new markets, resulting in higher brand visibility and market share growth.
- Developed comprehensive budgets and forecasts for retail operations, ensuring profitability targets were consistently met or exceeded.
- Analyzed sales data to identify trends and adjust strategies accordingly, maximizing revenue potential across all stores.
- Reduced employee turnover, providing consistent coaching and development opportunities for team members.
- Introduced innovative merchandising techniques to showcase products effectively, driving interest and sales among customers.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Utilized keen attention to detail when reviewing transaction records, identifying and correcting errors to ensure the highest level of financial accuracy.
- Facilitated year-end closing processes, coordinating efforts among various departments to ensure timely completion.
- Improved financial accuracy by conducting regular audits and reconciling retail accounts.
- Maintained compliance with tax regulations by preparing accurate sales tax reports for submission to relevant authorities.
Office Manager
Performance Overhead Door
North Franklin, CT
08.2004 - 06.2008
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
Education
Associates Of Science - Accounting
Rasmussen College
New Port Richey, FLHigh School Diploma -
Hudson High School
06.1992
Skills
- Store operations
- Health and safety
- Operational Efficiency
- Store planning
- Staff Management
- Inventory Control
- Operations Oversight
- Sales Development
- Budget Planning
- Inventory ordering
- Retail Merchandising
- Sales Analysis
Timeline
Retail Operations Manager
MEK Furniture Sales
06.2008 - Current
Office Manager
Performance Overhead Door
08.2004 - 06.2008
Associates Of Science - Accounting
Rasmussen College
High School Diploma -
Hudson High School