Kerri Toney
Richmond,VA
Summary
Dynamic professional with expertise in scheduling systems and customer service at Fleet Feet Richmond. Demonstrated success in improving team operations and training staff to achieve high performance. Recognized for critical thinking and adaptability, facilitating effective communication and strong organizational relationships. Dedicated to providing exceptional support and promoting a collaborative work environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant RXM and Scheduler
Fleet Feet Richmond
Richmond, VA
12.2019 - Current
- Coordinated with team members to ensure smooth daily operations and customer service.
- Organized training sessions for new staff on scheduling procedures and tools.
- Assisted customers in selecting products based on their needs and preferences.
- Communicated schedule changes effectively throughout the organization when necessary.
- Maintained positive working relationship with fellow staff and management.
Certified Nursing Assistant
Medical Facilities Of America
Harrisonburg, Virginia
05.2017 - 12.2019
- Assisted patients with daily living activities and personal care routines.
- Monitored and documented vital signs for multiple patients during shifts.
- Collaborated with nursing staff to develop patient care plans and implement changes.
- Maintained cleanliness and safety of patient rooms and common areas.
- Provided emotional support to patients and families during difficult times.
- Transported patients safely between departments for tests and treatments.
- Recorded patient information in electronic health records accurately and promptly.
Waitress
Red Palace and Mac & Bobs
Roanoke, Virginia
08.2010 - 04.2017
- Provided excellent customer service in a fast-paced dining environment.
- Assisted customers with menu selections and dietary preferences.
- Accurately processed orders using point-of-sale system.
- Maintained cleanliness of dining area and tables throughout shifts.
- Collaborated with kitchen staff to ensure timely food delivery.
- Handled cash and credit transactions efficiently and securely.
- Resolved customer complaints with professionalism and empathy.
Education
Bachelor of Science - Health And Exercise
Roanoke College
Salem, VA05-2017
Skills
- Scheduling systems
- Time management
- Microsoft Office
- Data entry
- Customer service
- Critical thinking
- Adaptability and flexibility
Affiliations
- Competitive runner in addition to being a dog and cat mom
Accomplishments
- Recognized for my tidiness and ability to assist multiple customers at work
- Can carry up to ten shoe boxes
- Received "Iron knight" award every year in high school and this carried through college (basically the try hard award).
Certification
- Certified Nursing Assistant
- CPR & First Aid
References
References available upon request.
Timeline
Assistant RXM and Scheduler
Fleet Feet Richmond
12.2019 - Current
Certified Nursing Assistant
Medical Facilities Of America
05.2017 - 12.2019
Waitress
Red Palace and Mac & Bobs
08.2010 - 04.2017
Bachelor of Science - Health And Exercise
Roanoke College