Kerri Tubb
Garland,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Well-organized in approaching problems to investigate causes and determine optimal solutions. Detailed understanding of organizational and regulatory expectations to drive performance.
Overview
15
15
years of professional experience
Work History
Service Assurance Agent
Federal Express
Garland, TX
03.2014 - Current
- Perform root cause analysis on identified problems to determine appropriate solutions.
- Generate reports detailing service performance metrics for District management / station level review. and employee follow up
- Provide training for all employees on company policy and procedures
- Managed multiple projects simultaneously while meeting strict deadlines.
- Maintained accurate records for required metrix.
- Implemented proper procedures and methodologies, which helped reduce and resolve quality failures.
Customer Service Agent
Federal Express
Addison, TX
10.2008 - 03.2014
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Investigated and solved routine and complex customer issues to obtain final disposition on shipments earn repeat business.
- Identified opportunities to improve customer service processes and procedures.
- Performed administrative duties related to customer service such as filing documents or completing paperwork.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Maintained knowledge of current policies and security practices to provide customer satisfaction
- Mentored new employees on procedures and policies to maximize team performance.
- Supported sales team members to drive growth and development.
Education
High School Diploma -
L.D. Bell
Bedford, TX05.1998
Skills
- Process Improvements
- Proficient in Excel, Word, Power Point
- Reporting and Documentation
- Multitasking and Organization
- Quality Control
- Product Training
- Performance Goals
- Excellent Communication
- Records Management
- Complaint Resolution
- Attention to Detail
- Data Entry
- Conflict Resolution
- Listening Skills
Timeline
Service Assurance Agent
Federal Express
03.2014 - Current
Customer Service Agent
Federal Express
10.2008 - 03.2014
High School Diploma -
L.D. Bell
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