Kerri Vankavelaar
Pittsburgh,PA
Summary
Dynamic and compassionate professional with extensive experience in caregiving and customer service roles, notably with Angels On Call Homecare. Excelled in fostering trust through exceptional care and building positive relationships, enhancing customer satisfaction. Skilled in multitasking and problem-solving, achieving significant improvements in client well-being and operational efficiency.
Overview
7
7
years of professional experience
Work History
Care Taker
Angels On Call Homecare
06.2024 - Current
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Representative
ContactUs.com
12.2023 - 05.2024
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
Caregiver
Lily Loving Care
03.2018 - 03.2020
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Assistant Manager
BFS
08.2019 - 08.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Associate Of General Studies -
Clearspring High School
Clear Spring, MD06.2005
Skills
- Housekeeping tasks
- Safety awareness
- Personal hygiene maintenance
- Medication reminders
- Nutrition monitoring
- Troubleshooting and repair
- Adaptable problem-solving
- Companionship skills
- Multitasking
- Multitasking Abilities
- Reliability
- Customer Satisfaction
- Staff Motivation
- Record-keeping
Timeline
Care Taker
Angels On Call Homecare
06.2024 - Current
Representative
ContactUs.com
12.2023 - 05.2024
Assistant Manager
BFS
08.2019 - 08.2023
Caregiver
Lily Loving Care
03.2018 - 03.2020
Associate Of General Studies -
Clearspring High School
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