Kerriann Long

• Ensured accurate delivery of food and beverages to tables in high-pressure settings.
• Maintained an organized and clean dining area to optimize the guest experience.
• Resolved guest concerns promptly by applying conflict resolution techniques and active listening, reinforcing commitment to customer satisfaction.
• Efficiently processed transactions through point-of-sale system.
• Utilized customer feedback to enhance service quality and refine menu options.
• Performed daily side work such as polishing glassware and restocking supplies.
• Collaborated effectively with hosts, bussers, and kitchen staff to ensure seamless service delivery, and a cohesive team environment.
• Promoted dessert and specialty drink items to boost overall sales.
• Responded to customer inquiries about menu items or services offered by the restaurant.
• Trained new employees on restaurant procedures and plating techniques, supporting their professional development and confidence.

• Managed daily restaurant operations and staff scheduling to enhance efficiency.
• Trained new staff on customer service and food safety standards.
• Coordinated inventory management to maintain optimal stock levels.
• Resolved customer complaints swiftly, ensuring positive dining experiences.
• Collaborated with kitchen staff for timely meal preparation and delivery.
• Conducted daily inspections of dining area to uphold cleanliness standards.
• Directed restaurant employees, fostering a productive work environment.
• Executed preventive maintenance and repairs on equipment to ensure functionality.

• Set up banquet tables and chairs according to event specifications.
• Served food and beverages to guests during events and functions.
• Maintained cleanliness and organization of event spaces throughout service.
• Assisted in breakdown and cleanup of banquet areas post-event.
• Greeted guests upon arrival, providing assistance throughout events.
• Checked guest satisfaction levels, ensuring needs were met promptly.
• Replenished buffet lines with fresh foods as required.
• Communicated special requests from guests to chefs.

Balanced dual job responsibilities while caring for four children as a single parent.

• Delivered exceptional service to high volume of daily customers, ensuring satisfaction.
• Upsold menu items to improve dining experiences for patrons.
• Ensured compliance with health and safety regulations during service operations.
• Demonstrated enthusiasm and extensive knowledge of restaurant's menu and products.
• Fulfilled tasks similar to previous serving roles across both positions.