Summary
Overview
Work History
Education
Skills
Timeline
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Kerria R. Clark

Houston,TX

Summary

To contribute strong background in solution implementation and customer service along with a unique drive for excellence and success to the company in project management. Process Associate experienced in identifying and coordinating process improvement initiatives that incorporate best practices and standard operating procedures. Skillfully identifies, plans and implements prioritized projects for organizational transformation. Advanced Microsoft proficiency and demonstrated skill managing and driving multiple projects with minimal supervision.

Overview

7
7
years of professional experience

Work History

TEIR 3 PROCESS ASSISTANT

AMAZON
09.2021 - Current
  • Assisting floor as associate resource, training associates and verifying safety standard compliance
  • Ensuring successful area performance through tracking, reporting and feedback of associate performance
  • Helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers, Tracking and reporting of labor hours.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Conducted training and change management processes to improve operations.
  • Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.

Internal Customer Quality

Amazon
05.2019 - 09.2021
  • Monitor KPIs regarding accuracy and integrity of quality and inventory
  • Review and analyze defected data, whole developing corresponding action plans to reduce and eliminate root causes
  • Partner with management in communication efforts and auditing Internal Customer Quality Assurance policies.
  • Identified issues of non-compliance and elevated reports to senior personnel.
  • Completed timely quality reports highlighting deficiencies and recommending corrective actions.

Lead Insurance Verification Specialist

CVS Caremark Specialty Pharmacy
03.2020 - 07.2020
  • Ensure and assist patients in obtaining proper insurance referrals and prior authorization before their visit
  • Notify manager with patient account and insurance issues
  • Input patient demographic and insurance information into computer system
  • Adhere to Tenet HIPPA Compliance Plan
  • Coordinate registration of new patients via phone calls, or in office
  • Track referral and prior authorization process and communicated to all parties involved.
  • Complied with HIPAA guidelines and regulations for confidential patient data.
  • Assisted patients with understanding personalized insurance coverage and benefits.
  • Managed time efficiently in order to complete all tasks within deadlines
  • Demonstrated respect, friendliness and willingness to help wherever needed

Lead Pharmacy Benefits Manager

CVS CareMark
04.2019 - 03.2020
  • Developing and maintaining formulary, contacting with pharmacies, negotiating discounts and rebates with drug manufacture, and processing and paying prescription drug claims.
  • Kept programs in line with plan structure, company policy and legal requirements.
  • Educated new hires about different benefit plans.
  • Directed and controlled 401K, medical, dental, and vision benefit packages.
  • Evaluated different providers offering range of services, coverage and plan options to pick optimal choice.
  • Audited benefit programs and agreements to optimize service delivery.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Self-motivated, with a strong sense of personal responsibility.

Senior Pharmacy TECHNICIAN

Walgreens
08.2016 - 05.2019
  • Provided technical and administrative assistance in day-to-day activities such as implementing pharmacy processes, double-checking, applying labels on medications, providing information to customers and patients, managing cash registers, supervising junior technicians and keeping working area organized
  • Coordinates billing, cash management, and fiscal tracking operations of pharmacy, processes vendor invoices and overseas inventory and data management activities in support of pharmacy operations
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  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Set up and modified patient profiles in InterCOM+ to include current information such as medications and insurance details.
  • Managed opening and closing duties for pharmacy.

Education

Some College (No Degree) -

Klein Forest High School
Houston, TX

Skills

  • Constructive Feedback
  • Statement Reviews
  • Management Support
  • Database Entry
  • Safety Awareness
  • Dispute Resolution
  • Operational Standards
  • Inventory Audits
  • OSHA Standards
  • Loss Prevention Strategies
  • Reviews and Escalations
  • Maintaining Quality Assurance Standards
  • Assignment Delegation
  • Project Specifications

Timeline

TEIR 3 PROCESS ASSISTANT

AMAZON
09.2021 - Current

Lead Insurance Verification Specialist

CVS Caremark Specialty Pharmacy
03.2020 - 07.2020

Internal Customer Quality

Amazon
05.2019 - 09.2021

Lead Pharmacy Benefits Manager

CVS CareMark
04.2019 - 03.2020

Senior Pharmacy TECHNICIAN

Walgreens
08.2016 - 05.2019

Some College (No Degree) -

Klein Forest High School

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Kerria R. Clark