Kereka Henry
Pompano Beach
Summary
Dynamic and compassionate healthcare professional with extensive experience at Mercy General Hospital. Expert in vital signs monitoring and patient care documentation, ensuring high-quality support. Proven ability to facilitate effective communication and resolve patient concerns, enhancing overall patient satisfaction. Committed to delivering exceptional care and maintaining accurate records in fast-paced environments.
Certified nursing assistant offering several years of experience in healthcare environments. Promotes superior time-management skills, compassionate bedside manner and astute observational ability. Knowledgeable about mobility assistance and patient hygiene needs.
Efficient Front Desk Receptionist known for productivity and ability to complete tasks swiftly. Possess specialized skills in customer service, data entry, and appointment scheduling. Excel in communication, problem-solving, and multitasking, ensuring smooth operation of front desk activities.
Overview
14
14
years of professional experience
Work History
CNA
Mercy General Hospital
Miami
01.2016 - 05.2020
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Facilitated communication between patients, family members, and healthcare professionals.
- Documented patient care services by charting in designated areas.
- Answered patient call lights promptly and responded to requests appropriately.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Front Desk Receptionist
Orthonow
Fort Lauderdale
06.2012 - 03.2015
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Greeted customers, answered general questions and directed to appropriate locations.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Updated customer information in databases regularly to ensure accuracy of records.
- Scheduled and confirmed appointments for clients and staff.
- Managed multi-line telephone system, directing calls to appropriate departments.
Front Desk Receptionist
SVB Financial group
Miami
03.2006 - 03.2011
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Provided administrative support including photocopying, faxing, and filing.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Education
Register Nurse
Nova Southeastern University
Davie, FL01-2027
Skills
- Vital signs monitoring
- Patient care documentation
- Medication administration
- Patient assessment
- Access control
- Compassionate care
- Telephone etiquette
Timeline
CNA
Mercy General Hospital
01.2016 - 05.2020
Front Desk Receptionist
Orthonow
06.2012 - 03.2015
Front Desk Receptionist
SVB Financial group
03.2006 - 03.2011
Register Nurse
Nova Southeastern University