Summary
Overview
Work History
Education
Skills
Additional Information
Special Needs Population
Timeline
Generic

Kerrie Miller

Coral Springs,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase positive interactions and drive business results.

Overview

16
16
years of professional experience
8
8
years of post-secondary education

Work History

Cashier and Customer Service

J&J Farms
Deerfield Beach, FL
09.2021 - Current
  • Resolved customer daily complaints and maintained clean and tidy checkout area.
  • Arranged and replenished displays and merchandise racks in 5 Sales-floor areas to maintain appearance of store.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Used POS system to enter orders, process payments and issue receipts.

Service Delivery Specialist II & Wholesale Account Coordinator

WHOLESALE CARRIER SERVICES, INC
Coral Springs, FL
11.2006 - 08.2021
  • Manage internal & customer projects
  • Responsibilities included: LEC, carrier and vendor dispatches, cable/DSL new installs & upgrades, coordinating mass toll-free switch and trunk changes, & 8XX on & off-net routing
  • Work with business & wholesale customers, coordinating external vendors and carriers to provide voice and data services to multiple locations
  • Provided troubleshooting and maintenance support to customers and partners, working alongside maintenance team and NOC engineers
  • SOMOS SME/Company Admin & RespOrg team Lead
  • Wholesale Customer Onboarding
  • Wrote & presented Customer Training documentation
  • Communicated with Engineering personnel with Toll-Free questions, problems and delays to minimize service delays.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Collected, arranged and input information into database system.
  • Gathered, organized and input information into digital database.

Education

Medical Assistant Technician - Medical Assistant Technician

Florida Career College
Margate, FL
06.2021 - 07.2022

Associate of Arts - Finance

The UNIVERSITY of PHOENIX
Phoenix, AZ
07.2009 - 06.2012

High School Diploma -

Piper High School
Sunrise, FL 33351
08.1991 - 05.1995

Skills

Windows OS, Excel, Word, PowerPoint

undefined

Additional Information

23 years of experience caring for the Special Needs population.

Special Needs Population

Raised and worked with my own special needs children, and worked with specialists in the field. 10 years of experience working with ABA-trained specialists. Currently caring for family members in the Special Needs population

Timeline

Cashier and Customer Service

J&J Farms
09.2021 - Current

Medical Assistant Technician - Medical Assistant Technician

Florida Career College
06.2021 - 07.2022

Associate of Arts - Finance

The UNIVERSITY of PHOENIX
07.2009 - 06.2012

Service Delivery Specialist II & Wholesale Account Coordinator

WHOLESALE CARRIER SERVICES, INC
11.2006 - 08.2021

High School Diploma -

Piper High School
08.1991 - 05.1995

Similar Profiles

CREATE PROFILE
Kerrie Miller