Kerrie Miller
Coral Springs,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase positive interactions and drive business results.
Overview
16
16
years of professional experience
8
8
years of post-secondary education
Work History
Cashier and Customer Service
J&J Farms
Deerfield Beach, FL
09.2021 - Current
- Resolved customer daily complaints and maintained clean and tidy checkout area.
- Arranged and replenished displays and merchandise racks in 5 Sales-floor areas to maintain appearance of store.
- Utilized POS system to handle customer cash and credit card transactions.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Used POS system to enter orders, process payments and issue receipts.
Service Delivery Specialist II & Wholesale Account Coordinator
WHOLESALE CARRIER SERVICES, INC
Coral Springs, FL
11.2006 - 08.2021
- Manage internal & customer projects
- Responsibilities included: LEC, carrier and vendor dispatches, cable/DSL new installs & upgrades, coordinating mass toll-free switch and trunk changes, & 8XX on & off-net routing
- Work with business & wholesale customers, coordinating external vendors and carriers to provide voice and data services to multiple locations
- Provided troubleshooting and maintenance support to customers and partners, working alongside maintenance team and NOC engineers
- SOMOS SME/Company Admin & RespOrg team Lead
- Wholesale Customer Onboarding
- Wrote & presented Customer Training documentation
- Communicated with Engineering personnel with Toll-Free questions, problems and delays to minimize service delays.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed effective improvement plans in alignment with goals and specifications.
- Collected, arranged and input information into database system.
- Gathered, organized and input information into digital database.
Education
Medical Assistant Technician - Medical Assistant Technician
Florida Career College
Margate, FL 06.2021 - 07.2022
Associate of Arts - Finance
The UNIVERSITY of PHOENIX
Phoenix, AZ 07.2009 - 06.2012
High School Diploma -
Piper High School
Sunrise, FL 33351 08.1991 - 05.1995
Skills
Windows OS, Excel, Word, PowerPoint
Somos SMS/800 RespOrg CertifiedOffice 365 Suite CertificationsHelp DeskCash drawer management
Customer assistance
Point of sale operation
Cleaning and sanitizing
Bloodborne Pathogen training
Data Entry
Medical office administration
Phlebotomy
Medical Records Management
Medication Management
Behavior modification
Learning-disability awareness
Additional Information
23 years of experience caring for the Special Needs population.
Special Needs Population
Raised and worked with my own special needs children, and worked with specialists in the field. 10 years of experience working with ABA-trained specialists. Currently caring for family members in the Special Needs population
Timeline
Cashier and Customer Service
J&J Farms
09.2021 - Current
Medical Assistant Technician - Medical Assistant Technician
Florida Career College
06.2021 - 07.2022
Associate of Arts - Finance
The UNIVERSITY of PHOENIX
07.2009 - 06.2012
Service Delivery Specialist II & Wholesale Account Coordinator
WHOLESALE CARRIER SERVICES, INC
11.2006 - 08.2021
High School Diploma -
Piper High School
08.1991 - 05.1995