Kerrie Miller
Deerfield Beach,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
Work History
General Manager
Pure Barre West Boca
Boca Raton, FL
05.2023 - Current
- Offered support and encouragement to members struggling with motivation or facing challenges in their workouts, fostering a supportive community atmosphere.
- Cleaned & maintained fitness equipment to ensure safety and proper functioning, leading to fewer accidents and malfunctions.
- Conducted regular studio inspections, identifying areas needing improvement or repair to maintain a safe and efficient workout environment.
- Handled administrative tasks such as membership management, billing inquiries, and scheduling bookings.
- Maintained low-average of 50 out-bound sales calls per shift.
Associate
The UPS Store Inc.
Pompano Beach, FL
07.2022 - 07.2023
- Orchestrate routing by producing accurate shipping documentation and package labels.
- Manage up to 120 Amazon returns per shift.
- Complete basic mathematical calculations to check weights and dimensions of shipments.
- Work varied hours to meet seasonal and business needs.
- Pack, secure, label and apply postage to materials to prepare items for shipment.
Customer Service Agent
Fusion BPO
Boca Raton, FL
01.2023 - 05.2023
- Communicat with clients regarding account services, statements, and balances.
- Handle customer inquiries and suggestions courteously and professionally.
- Evaluate customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Address customer account discrepancies and concerns.
Medical Assistant Extern
Dr. Saleem & Amena Haq
Pompano Beach, FL
03.2022 - 05.2022
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collected histories, vitals and current complaints via patient interviews.
- Submitted prescriptions to pharmacy via phone, fax or web.
- Report significant information and changes in patient condition to nurse supervisor.
- Collected and documented patient medical information such as blood pressure and weight.
- Typically performed average of 8 ECGs per week.
- Scanned files to meet deadline to become paperless.
- Completed 180 hours.
Cashier and Customer Service
J&J Farms
Deerfield Beach, FL
09.2021 - 02.2022
- Resolved customer daily complaints and maintained clean and tidy checkout area.
- Arranged and replenished displays and merchandise racks in 5 Sales-floor areas to maintain appearance of store.
- Utilized POS system to handle customer cash and credit card transactions.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Used POS system to enter orders, process payments and issue receipts.
Service Delivery Specialist II & Wholesale Account
WHOLESALE CARRIER SERVICES, INC
Coral Springs, FL
11.2006 - 08.2021
- Manage internal & customer projects
- Responsibilities included: LEC, carrier and vendor dispatches, cable/DSL new installs & upgrades, coordinating mass toll-free switch and trunk changes, & 8XX on & off-net routing
- SOMOS SME/Company Admin & RespOrg team Lead
- Wholesale Customer Onboarding
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Education
Medical Assistant Technician
Florida Career College
Margate07-2022
Associate of Arts - Finance
The UNIVERSITY of PHOENIX
Phoenix, AZ06-2012
Skills
- Schedule Management
- Sales
- Customer Relationship Management
- Verbal and written communication
- Client Account Management
- Customer Relations
- Troubleshooting expertise
- Windows OS, Excel, Word, PowerPoint
- Somos SMS/800 RespOrg Certified
- Office 365 Suite Certifications
- Club Ready
- Point of sale operation
Timeline
General Manager
Pure Barre West Boca
05.2023 - Current
Customer Service Agent
Fusion BPO
01.2023 - 05.2023
Associate
The UPS Store Inc.
07.2022 - 07.2023
Medical Assistant Extern
Dr. Saleem & Amena Haq
03.2022 - 05.2022
Cashier and Customer Service
J&J Farms
09.2021 - 02.2022
Service Delivery Specialist II & Wholesale Account
WHOLESALE CARRIER SERVICES, INC
11.2006 - 08.2021
Medical Assistant Technician
Florida Career College
Associate of Arts - Finance
The UNIVERSITY of PHOENIX
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