Kerrie Ostrander
Simpsonville
Summary
Dynamic leader with a proven track record throughout career, adept in budget management and fostering strong vendor relations. Excelled in building customer satisfaction and team collaboration, enhancing operational efficiency and profitability. Skilled in multitasking and problem-solving, achieving significant achievements through strategic planning and effective communication.
Overview
38
38
years of professional experience
Work History
Assistant Pastry Chef/Kitchen Supervisor
Old Europe Desserts
09.2020 - 01.2025
- Daily and Weekly Inventory of Raw/Baked Good
- Scheduled and received orders and deliveries, adhering to cost and budget.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
Owner/Operator
Cup & Cake, LLC
05.2014 - 04.2020
- Built business from the ground up by designing logo and business plan.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Set up Storefront on a weekly basis with consistency
- Developed brand awareness with customers through personal interactions and relationship-building skills
- I became proactive when COVID hit, realizing that the decline in public outings would hit my business sales. I was able to make the hard decision to close shop before taking a serious financial loss.
General Manager
Compass Group
02.1996 - 01.2001
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Used Microsoft Office daily, writing emails, business proposals, P&L Spreadsheets, cost analysis, and reviews.
Inside Sales Representative
Mid America Aerospace, a Division of MAA Corp
06.1990 - 08.1992
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Office Assistant and Production Control Liason
Mid America Aerospace, a Division of MAA Corp
05.1987 - 06.1990
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Manually calculated time card hours and entered data into accounting software for accounting team
- Recorded and transcribed notes from Executive Meetings and group gatherings
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Data entry daily to move manufacturing jobs from operation to operation, keeping track of where each job was in the production line.
- Expedited document processing with accurate data entry and timely filing.
Education
Associate of Arts - Culinary Arts
The Culinary School Of Kendall College
Chicago, IL09-1996
Associate of Science - Science
Neosho County Community College
Chanute, KS05-1994
High School Diploma -
Northeast High School
Arma, KS05-1987
Skills
- Multitasking and organization
- Customer service
- Inventory management
- Problem-solving
- Ordering supplies
- Staff management
- Vendor relations
- Goal setting
- Purchasing
- Verbal and written communication
- Sales projections
- Budget management
Timeline
Assistant Pastry Chef/Kitchen Supervisor
Old Europe Desserts
09.2020 - 01.2025
Owner/Operator
Cup & Cake, LLC
05.2014 - 04.2020
General Manager
Compass Group
02.1996 - 01.2001
Inside Sales Representative
Mid America Aerospace, a Division of MAA Corp
06.1990 - 08.1992
Office Assistant and Production Control Liason
Mid America Aerospace, a Division of MAA Corp
05.1987 - 06.1990
Associate of Arts - Culinary Arts
The Culinary School Of Kendall College
Associate of Science - Science
Neosho County Community College
High School Diploma -
Northeast High School
Similar Profiles
Luca ColomboLuca Colombo
Chief Financial Officer at Europe Assistance Eastern Europe RegionChief Financial Officer at Europe Assistance Eastern Europe Region
Bianca GarciaBianca Garcia
Customer Service Cashier at BAM DessertsCustomer Service Cashier at BAM Desserts
Anamaria CretuAnamaria Cretu
Confectionery products worker at Home DessertsConfectionery products worker at Home Desserts
KAMARI W. MAYFIELDKAMARI W. MAYFIELD
Event/media assistant at The change churchEvent/media assistant at The change church
Vanessa RomeroVanessa Romero
Registered Respiratory Therapist at Anmed Piedmont ERRegistered Respiratory Therapist at Anmed Piedmont ER