Kerrington Dougherty
Johnson City,TN
Summary
I am a people person who loves creating positive experiences for my customers, students and fellow employees. While creating these positive experiences I am focused on pushing sales and other retail metrics. I am driven and work hard to get a job done effectively and efficiently all while creating a friendly environment.
Overview
4
4
years of professional experience
Work History
Fine Jewelry Sales Associate
JCPenney
Johnson City, TN
10.2021 - Current
- My position is predominantly selling jewelry and making sure our customers are satisfied with the service we offer and the jewelry itself.
- I am responsible for pushing and meeting personal and team sales metrics.
- I also train new jewelry associates on procedures, sales and especially security protocol.
Key Holder
JCPenney
Johnson City, TN
04.2021 - Current
- As a key holder I help manage customer issues by turning their negative experience into a positive one.
- I ensure that customers have a welcoming and tidy space to shop.
- I assist with cash handling and opening and closing the store, following the appropriate procedures.
Program Assistant
TRIO Upward Bound
Johnson City, TN
05.2019 - Current
- As a live in program assistant I was responsible for monitoring students and their behavior, but I also acted as a mentor to these students offering them a safe person to come to throughout their Upward Bound summer.
- I also performed routine office work such as answering phones, entering data, making copies, running errands, etc.
- Currently I work Upward Bound's Monday night sessions about once a month. In this position I ride the bus with the students, make sure they are behaved, assure that each student gets to and from ETSU safely, and will either teach or assist with a class once we arrive at ETSU.
Sales Associate
Pier One Imports
Bristol, TN
05.2020 - 08.2020
- Took customers design ideas and made them a reality with our products.
- Helped customers locate products in our store and online.
- Prepared merchandise for the sales floor by unloading, unpacking and assembling shipments.
Front of House Team Member
Chcik-fil-a ETSU
Johnson City, TN
02.2020 - 03.2020
- Took orders and greeted customers.
- Trained new staff in front-of-house procedures, customer relations and cleaning.
- Packed orders and communicated what was needed from the kitchen staff.
Education
Bachelor of Science - Psychology, Minor in Family Studies
East Tennessee State University
Johnson City, TN05.2022
High School Diploma -
Sullivan Central High School
Blountville, TN05.2018
Skills
- Strong Communication and Interpersonal Skills
- Empathy
- Strong Leadership Skills
- Friendly and Helpful
- Reliable and Responsible
- Problem Solving
- Team Work
- Conflict Resolution
Timeline
Fine Jewelry Sales Associate
JCPenney
10.2021 - Current
Key Holder
JCPenney
04.2021 - Current
Sales Associate
Pier One Imports
05.2020 - 08.2020
Front of House Team Member
Chcik-fil-a ETSU
02.2020 - 03.2020
Program Assistant
TRIO Upward Bound
05.2019 - Current
Bachelor of Science - Psychology, Minor in Family Studies
East Tennessee State University
High School Diploma -
Sullivan Central High School
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