Kerrington Miller
Charlotte,NC
Summary
Professional fraud analyst equipped to identify and mitigate financial risks. Demonstrates strong analytical skills, critical thinking, and problem-solving abilities. Known for effective collaboration, adaptability, and delivering reliable results. Proficient in fraud detection, data analysis, and regulatory compliance.
Overview
4
4
years of professional experience
Work History
Senior Fraud & Claims Operations Representative
Wells Fargo
09.2023 - Current
- Exercise judgement by using strong analytical skills to interpret complex financial data and identity patterns and anomalies.
- Act as a subject matter expert, providing guidance and training to junior representatives on fraud prevention, analytics and Prevent software.
- Develop and implement strategies to mitigate fraud risks and improve fraud detection and prevention processes.
- Collaborated with internal teams, including analytics to identify vulnerabilities in our systems and processes.
- Document all resolved and unresolved customer complaints and issues accurately and thoroughly before escalating to appropriate management levels for further investigation and resolution.
- Provide support and guidance to customers who have fallen victim to various types of fraud, ensuring a positive customer through the claims process.
Fraud & Claims Operations Representative
Wells Fargo
01.2023 - 09.2023
- Perform detailed analysis to detect transactional and relationship patterns and anomalies across multiple businesses/products.
- Identify, research, and analyze financial crimes transactions and referrals which include suspicious situations with moderate to high risk.
- Ensure proper loss mitigation by exceeding department standards in decision accuracy, phone quality, and handle time.
- Oversee multiple claim types, and take appropriate action to on each case using Prevent, LexisNexis and OIB.
- Participated in user interface research and provided valuable data to help improve Prevent's overall functionality.
- Refer cases where account takeover, elder abuse, new account fraud, deposit fraud and first party fraud are suspected.
Risk Advisor
Baldwin Risk Partners
05.2022 - 01.2023
- Build and maintain positive relationships with clients, brokers and agents to foster business and partnerships and enhance customer satisfaction.
- Recommended coverages based on analysis of customers' circumstances and researching product information to better fit our products with customer needs.
- Conduct thorough investigations and research to gather relevant information necessary for underwriting decisions.
- Making informed decisions regarding policy approvals, endorsements and cancellations based on established guidelines and underwriting policies.
- Analyze data and financial statements to determine the potential risk of insuring a client.
- Ensure that all business correspondence reflects the company's tone, style and brand identity.
Assistant Branch Manager
Enterprise Rent A Car
11.2021 - 05.2022
- Managing various accounts for corporate clients, dealerships and neighboring body shops.
- Reviewed and resolved escalated inquiries and complaints from customers.
- Utilize interpersonal skills to communicate effectively with clients through various verbal and written platforms.
- Analyze individual transactions and long-term business plans for risk mitigation and loss prevention.
- Onboard team members and management trainees by inspiring top performance and demonstrating exceptional customer service and fleet management in accordance to policies and procedures.
- Develop and maintain templates and guidelines for effective business correspondence.
Education
Bachelor of Arts - Communications
University of North Carolina At Charlotte
Charlotte, NCSkills
- LexisNexis
- Prevent
- OIB
- Claims/Underwriting
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Constant Contact Email Marketing
- Excellent Writing & Communication
- Research & Investigation
- Process management
Timeline
Senior Fraud & Claims Operations Representative
Wells Fargo
09.2023 - Current
Fraud & Claims Operations Representative
Wells Fargo
01.2023 - 09.2023
Risk Advisor
Baldwin Risk Partners
05.2022 - 01.2023
Assistant Branch Manager
Enterprise Rent A Car
11.2021 - 05.2022
Bachelor of Arts - Communications
University of North Carolina At Charlotte
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