Kerrinique Justice

• Managed appointment scheduling and patient communications, enhancing operational efficiency.
• Oversaw inventory management for office supplies, ensuring availability while minimizing costs.
• Assisted in preparing reports and presentations for team meetings, contributing to informed decision-making.
• Developed and maintained filing systems for confidential client records, improving data retrieval processes.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

• Provided exceptional customer service by assessing vision needs and recommending appropriate eyewear solutions.
• Conducted comprehensive eye examinations, ensuring accurate prescriptions and patient satisfaction.
• Fitted and adjusted eyewear to guarantee optimal comfort and visual clarity for customers.
• Maintained inventory of frames, lenses, and optical supplies to support efficient operations.

• Checked patients in and out electronically via computer system.
• Managed front desk operations including filing, sorting mail, faxing documents.
• Provided support to physicians during patient exams or procedures.
• Scheduled patient appointments and maintained electronic medical records.
• Scanned and documented new patient information in electronic health records for registration purposes.
• Greeted patients immediately upon arrival, providing excellent customer service.
• Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations.

• Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.
• Resolved customer inquiries and complaints with timeliness and professionalism.
• Created and maintained filing systems to ensure accurate record keeping.
• Utilized excellent organizational skills to prioritize tasks effectively.
• Purchased office supplies and equipment to replenish inventory.
• Trained and onboarded new office staff members.
• Cleaned and organized office, maintaining orderliness.
• Implemented office procedures, creating streamlined processes.

• Provided leadership guidance to store managers on how to best run their respective stores while meeting corporate goals.
• Analyzed sales data from all stores within the district to identify trends and opportunities for improvement.
• Conducted regular meetings with store managers to ensure compliance with corporate policies, procedures, and standards.
• Managed a team of 30 employees in the district and developed strategies to increase efficiency and productivity.
• Managed payroll processes including tracking timecards and approving time off requests across multiple sites.
• Coached store personnel on sales techniques, product knowledge, customer service skills, merchandising practices, cash handling procedures and loss prevention guidelines.
• Identified and addressed customer complaints in a timely and professional manner.
• Identified and assessed strengths and opportunities and developed plans to maximize employee potential.

Certification: Clinical Medical Assisting