Kerry Buell
Keller,TX
Summary
I am a hard worker and a team player. I believe it is important to work as a team.
Also, Customer Service is key and number on at all times.
Overview
25
25
years of professional experience
Work History
Home Health Care Provider
Self Employed Services
04.2023 - Current
- Moved home to assist with Fathers health issues.
- We have since set up Home Health Care so I can return back to the Job market.
Leasing Specialist
Jefferson Innova Apartmenet
06.2021 - 04.2023
- Responsible for leasing up new community, resident retention, renewals, and exceptional customer service.
- Responsible for coordinating Resident functions and activities.
Leasing Specialist
CWS Apartment Homes, Marquis at State Thomas
09.2020 - 06.2021
- Responsible for leasing, resident retention, renewals, and exceptional customer service.
Lease Up Leasing Specialist
Greystar, Kilby
05.2020 - 09.2020
- Responsible for leasing, outreach marketing, social media, and exceptional customer service.
- Left due to Covid and job cuts.
Regional Leasing Consultant
CWS Apartment Homes
05.2019 - 05.2020
- Primary responsibilities are to lead the leasing teams in the Dallas regional portfolio in obtaining leasing occupancy and retention goals according to CWS Apartment Homes policies, procedures, and standards
- Ensure the quality of positive prospect experience
- Maintain a 40% closing ratio
- Consistently follow-up on all leads effectively utilizing all leasing techniques
- Prepare lease and move-in packets
- Track, monitor, and record all resident activity
- Ensure all units are inspected and made ready for residents prior to move in
- Develop and participate in overall marketing strategies under the direction of the Community Director
- Communicate the effectiveness of advertisements on social media, by partnering with CWS Marketing Department
- Ensure the daily marketing checklist, outreach programs, maintaining solid business relationships with locators, tracking and monitoring traffic sources are utilized
- Monitor service requests and follow-up
- Organize and participate in resident events and activities
- Oversee notices to vacate and retention programs
- Assist with resolving resident concerns
- Maintain resident file organization
- Continually received 5 STAR online reviews for positive resident satisfaction service
- Monitor and ensure the Real Page contact center used effectively
- Effectively utilize the customer relationship management tool CRM– Anyone Home
- Successfully operate Real Page Property Management Software with all functions of online leasing components.
Leasing Consultant
CREA Management, Seville Uptown Apartments
03.2018 - 05.2019
- Responsible for executing exceptional service with new prospects leasing and residents renewing by utilizing my strong interpersonal selling skills and approach
- Consistent and prompt response follow up and follow through on prospect, applicant and resident inquires
- Maintain a 40% closing ratio with top shopping report score of 100% in each category
- Daily inspections and monitoring of the property tour route
- Prepared and maintained files for each resident according to policy and procedures
- Prepared monthly and weekly market surveys
- Created new lead opportunities by marketing and creating synergy with neighborhood businesses
- Received 5 STAR online reviews for positive resident satisfaction service
- Plan, host and participate in monthly residents events
- Operated Resman Property Management Software with all functions of online leasing components.
Owner – Director of Operations
Solution Services LLC
10.2005 - 01.2018
- Responsible for overseeing the day to day operations of a 40-property condo HOA/multifamily portfolio in Dallas – Forth
- Worth Metroplex and managed a team of 20 for the services for facility housekeeping and porter
- Completed daily and weekly inspections of all properties and team members
- Hired, trained, and coached team members for each property based on the customer’s needs
- Developed standard operating procedures and task checklist to ensure quality of work
- Supervised landscaping and special request projects to fulfill customers expectation
- Order and managed weekly supplies needs for each property
- Coordinated and completed weekly payroll
- Met with customers weekly to ensure all needs are being achieved.
Oral Care Sales Consultant
Carrington Laboratories
05.2001 - 10.2005
- Responsible for marketing and growing the oral surgical care line to Dentists, Orthodontists and Oral Surgeons in Dallas-
- Fort Worth Metroplex
- Achieved top sales each year
- Provided exceptional Ritz Carlton style customer service to existing and new customers
- Contact potential new customers by warming calling, introducing myself and products
- Followed up with customers on daily basis to ensure all needs where taken care of
- Set up marketing booths at industry trade shows and executed marketing campaigns
- Completely weekly sales reports and summaries to leadership
- Led weekly sales strategy meetings and set weekly sales goals.
Customer Service Representative
McKesson Drug Company
11.1998 - 05.2001
- Responsible for taking and processing orders over the phone from Pharmacists.
Education
Grace Hill Property Management Training Solutions and Online Courses -
Grace Hill Property Mnagement Training
Dallas, TX01.2021
Certification -
Ritz Carlton Trainning
Customer Service Training03.2018
Certification -
Change Management Buisness Course
Dallas08.2017
Building Blocks to Successful Leasing and Marketing Training Course -
Richland High School
Dallas, TX1993
Skills
- Hard worker and dedicated to job at hand
- Team Player
- Organized, and will adapt to changes at any task
Timeline
Home Health Care Provider
Self Employed Services
04.2023 - Current
Leasing Specialist
Jefferson Innova Apartmenet
06.2021 - 04.2023
Leasing Specialist
CWS Apartment Homes, Marquis at State Thomas
09.2020 - 06.2021
Lease Up Leasing Specialist
Greystar, Kilby
05.2020 - 09.2020
Regional Leasing Consultant
CWS Apartment Homes
05.2019 - 05.2020
Leasing Consultant
CREA Management, Seville Uptown Apartments
03.2018 - 05.2019
Owner – Director of Operations
Solution Services LLC
10.2005 - 01.2018
Oral Care Sales Consultant
Carrington Laboratories
05.2001 - 10.2005
Customer Service Representative
McKesson Drug Company
11.1998 - 05.2001
Grace Hill Property Management Training Solutions and Online Courses -
Grace Hill Property Mnagement Training
Certification -
Ritz Carlton Trainning
Certification -
Change Management Buisness Course
Building Blocks to Successful Leasing and Marketing Training Course -
Richland High School