Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kerry Dunn

South Dennis,MA

Summary

Dynamic leader and adept communicator with a proven track record of enhancing operational efficiency and fostering client relationships at Bamboozle's Mystery Ink. Skilled in project management and crisis management, I excel in driving business growth and team productivity. Demonstrated success in customer relations and operations management, achieving significant client satisfaction and repeat business.

Overview

16
16
years of professional experience

Work History

Owner/Operator/Artist

Bamboozle's Mystery Ink
01.2021 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations,art and marketing ensuring all tasks were completed accurately and efficiently by team members.
  • Provide artistic application and mentorship to clients looking for an empowerment boost.
  • Trained and motivated employees to perform daily business functions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Consulted with customers to assess needs and propose optimal solutions.

Administrative Assistant

Whittemore Durgin
04.2018 - 12.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Administrative Assistant

Alfonse Leduc Sheet Music
01.2017 - 01.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Packaged weighed and shipped all internet ordered french sheet music
  • maintained frequently fluctuating sheet music/ music equiptment

Project Coordinator

Amergy Solar
02.2015 - 09.2016
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Prepared meeting agendas and minutes for distribution and record keeping.
  • Created job files for each project and maintained current data in each file.
  • Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.

Security Officer

Weymouth Public Schools
09.2008 - 05.2014
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing student staff and visitor inquiries or concerns related to facility safety or access control procedures.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Education

No Degree - Social Work/ Drug Rehabilitation

Northeastern University
Boston, MA

Associate of Science - Animal Behavior

Mount Ida College
Newton, MA

High School Diploma -

Weymouth South High School
Weymouth, MA
06-1989

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Client service
  • Project management
  • Operations management
  • Business management
  • Business planning
  • Crisis Management
  • Crowd Control
  • Fema Certified for disaster relief

Accomplishments

  • Won Citizen of the Year Weymouth Rotary 2016
  • Won Citizen of the Year Weymouth Elks 2017
  • Mentored 500 students from Weymouth on Suicide prevention & anti drug and violence programs created through a volunteer at risk youth organization I created called Home of the Phoenix.
  • Commissioned by Massachusetts Tattoo and Art Festival & Manchester's Live Free or Die Tattoo convention to create a youth airbrush tattoo competition.
  • Supervised team of 20 staff members.

Timeline

Owner/Operator/Artist

Bamboozle's Mystery Ink
01.2021 - Current

Administrative Assistant

Whittemore Durgin
04.2018 - 12.2023

Administrative Assistant

Alfonse Leduc Sheet Music
01.2017 - 01.2018

Project Coordinator

Amergy Solar
02.2015 - 09.2016

Security Officer

Weymouth Public Schools
09.2008 - 05.2014

No Degree - Social Work/ Drug Rehabilitation

Northeastern University

Associate of Science - Animal Behavior

Mount Ida College

High School Diploma -

Weymouth South High School

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Kerry Dunn