Kerry Ford
Elgin
Summary
Results-driven Route Supervisor with strong team leadership, critical thinking, and excellent communication skills. Proven ability to manage employees and cultivate collaboration, ensuring operational efficiency and adherence to safety standards.
Overview
16
16
years of professional experience
Work History
Route Supervisor
Northwest Cascade
Taylor, TX
08.2021 - Current
- Supervised daily route operations, ensuring timely deliveries and adherence to safety standards.
- Monitored vehicle maintenance and compliance with regulatory requirements.
- Trained new drivers on company policies and best practices for route management.
- Cultivated a team-oriented environment among drivers which fostered collaboration and support when faced with challenges or unexpected delays on the road.
- Assisted in employee hiring, training, and retention efforts, contributing to a stable workforce with low turnover rates.
- Conducted regular performance evaluations for drivers to identify areas for improvement and provide constructive feedback.
Driver Supervisor
A-1 Smith Septic Service
Huntsville, TX
04.2016 - 08.2021
- Loaded trucks and trailers for delivery and picked up toilets for return.
- Performed pre-trip safety inspections on vehicles to report any malfunctions
- Navigated with map and GPS to job sites to perform service of toilets.
- Consulted with customers to address service concerns.
- Resolved customer problems and complaints effectively by resolving any problems that may have come up.
- Coordinated with office dispatch to get any new route information and changes.
- Promoted services at route locations to drive acquisition goals.
- Conducted cold calls to offer services to potential customers.
Store Manager
Cash and Gold Pawn
Huntsville, TX
10.2009 - 06.2016
- Accepted and submitted payments to resolve outstanding loan balances or purchases of new items.
- Explained store policies and procedures to customers and responded to questions about loan terms.
- Priced, tagged and resold items not retrieved by owners within specified timeframes.
- Delivered immediate, friendly and knowledgeable service to customers seeking to bring in or purchase merchandise.
- Recorded details of each loan or sale transaction, including model number, brand and customer contact information.
- Valued items according to current market conditions and negotiated with customers regarding prices.
- Evaluated item quality and value to determine correct offer amounts.
- Researched electronics and other items online to identify market value.
- Arranged items for sale in display cases and on racks to achieve profit objectives.
- Trained newly hired employees on store procedures, delivering continued coaching to help with task prioritization.
Education
High School Diploma -
Valley View High School
Valley ViewSkills
- Load planning
- Vehicle maintenance
- Equipment inspection
- Driver training
- Teamwork and collaboration
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Organizational skills
- Team leadership
- Decision-making
- Time management
- Attention to detail
- Problem-solving abilities
Timeline
Route Supervisor
Northwest Cascade
08.2021 - Current
Driver Supervisor
A-1 Smith Septic Service
04.2016 - 08.2021
Store Manager
Cash and Gold Pawn
10.2009 - 06.2016
High School Diploma -
Valley View High School