Kerry Hackemack
Orange,USA
Summary
Results-oriented leader with expertise in process optimization and driving growth in deadline-driven environments. Proven track record of enhancing customer satisfaction and contributing to sales growth. Excels in collaborative and independent roles. Seeking an Industrial Management position to leverage skills and support organizational success.
Overview
16
16
years of professional experience
Work History
Sales/Service Specialist
Hydraulic Technologies
01.2025 - 01.2026
- Managed sales and service for torque and tensioning applications, tool and equipment calibrations, pipe cuts, rentals, and delivery operations.
- Distribution sales/service management of consumables and rentals to Contractors, Plants and Fabrication shops.
- Delivered customer service across multiple channels while managing RFQs, customer accounts, shipping and receiving, product applications, and inventory.
- Oversaw projects through complete cycle from sales to the final signoff.
- Executed shipping, receiving, and warehouse logistics with strong attention to detail.
- Equipment maintenance, distribution and forecasting.
- Compiled and submitted expense reports to track expenditures and budget adherence. along with CRM weekly review and other progress reporting meetings.
Supervisor/Account Manager
Steam & Process Repairs
01.2020 - 01.2025
- Expedited project timelines and minimized operational delays by optimizing field schedules and work processes while achieving 100% compliance with environmental, health, safety, and regulatory standards.
- Increased repeat business and referrals by fostering robust relationships with clients.
- Scheduled and mentored new hires to ensure smooth onboarding and adherence to safety protocols.
- Executed emergency repairs on critical plant systems to restore functionality promptly. while maintaining accurate reporting leading to high client satisfaction.
- Led safety meetings and provided team training, enhancing crew productivity and safety compliance.
- Reduced rework by conducting site walks streamlining custom fabrication process by gathering detailed measurements and coordinating effectively with company, client and engineering teams.
- Facilitated onboarding and training of new hires to promote safety awareness and enhance team performance.
Lead Technician
Leak Sealers
01.2018 - 01.2020
- Led technicians and field operations in installation of leak enclosures, composite wraps, and isolation plugs, ensuring project completion met high-quality standards.
- Ensured strict safety and environmental compliance, improved workflows, and attained high standards of quality control in field.
- Facilitated communication between company and engineers for technical specifications and validated all work prior to project initiation.
- Served as liaison between company and engineers for technical specifications, validating all work prior to project initiation.
Lead Technician
The Colt Group
01.2012 - 01.2018
- Executed quality control, managed customer communications, and installed leak enclosures and other field services to ensure project success.
- Maximized production and safeguarded equipment according to protocols and company policies, to facilitate timely completion of projects to budget.
- Maintained zero incidents of non-compliance during project completion by ensuring adherence to company and customers' safety and quality standards.
- Reduced delays in field service operations by streamlining communication and coordination with team members. to enhance overall project efficiency. and improved installation efficiency.
- Maintained zero incidents of non-compliance during project completion by ensuring adherence to company and customers' safety and quality standards.
Lead Technician
Team, Inc.
01.2010 - 01.2012
- Supervised and guided a two-person team to develop comprehensive work packages that included step-outs, pipe specifications, isometric drawings, and detailed scope of work.
- Conducted inspections to identify and assess leaking valves for quality assurance.
- IDs to efficiently identify and QA, QC leaking valves and/or components.
- Tracked lines using Monitored project timelines to ensure accuracy.
Education
Computer Aided Drafting Studies - General Drafting, CAD, Microsoft Office
Faris Technical Institute
Skills
- Sales Strategy
- Customer Engagement
- Customer Satisfaction
- Client Relations
- Order Fulfillment
- Product Knowledge
- Project Management
- Process Improvement
- Technical Support
- CRM
- Microsoft Office
- SharePoint
- Teams
- SOPs
- Purchase Orders
- Scheduling
- Problem solving
- Critical Thinking
- Risk Mitigation
- Leadership
- Teamwork
- Training & Development
Education And Professional Development
Computer Aided Drafting Studies, Faris Technical Institute, 2015
Professional Development
- TWIC Card
- ISTC
- OSHA 10
- CPR Certified
- Coursera – Project Management Course
Timeline
Sales/Service Specialist
Hydraulic Technologies
01.2025 - 01.2026
Supervisor/Account Manager
Steam & Process Repairs
01.2020 - 01.2025
Lead Technician
Leak Sealers
01.2018 - 01.2020
Lead Technician
The Colt Group
01.2012 - 01.2018
Lead Technician
Team, Inc.
01.2010 - 01.2012
Computer Aided Drafting Studies - General Drafting, CAD, Microsoft Office
Faris Technical Institute