Kerry Hoffer
Q Car Wash/ Caliber Car Wash
45
years of professional experience
High Energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that provides company growth.
Work History
Site Manager/ Multi-Site Manager
4 Years 9 Months- Interviewed, hired and trained new workers.
- Develop team through leadership and building a positive culture.
- Involved in building community relationships through fundraisers and events.
- Review financials and daily reports and address opportunities.
- Resolved issues with employees and customers using company policies.
- Oversee employee attendance record, handle and order inventory for site.
- Delegate tasks based on daily needs and knowledge of individual team members.
- Established employee work schedules to properly staff for each shift.
- Attended weekly meetings with leadership team to discuss safety procedures, company goals and facility maintenance.
- Monitored, coached and supervised team.
- Inspected cleanliness of the site on a daily basis.
General Manager
3 Years 4 Months- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Trained staff on operations of the Washtec SL2 equipment with linear technology. First one in the United States.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Investigate and resolved customer relations issues in an empathetic manner, enabling quick resolution and client satisfaction.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Inspected and maintained property including equipment room, tunnel and central vacuum units areas.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing and savings opportunities through memberships or promotional information.
Director of Community Affairs and Events
2 Years 4 Months- Developed and promoted corporate brand, images and identity to media and public.
- Participated in and assumed leadership roles in local business-related organizations and activities.
- Planned and delivered numerous activities and special events for programs and services.
- Obtained and processed charitable donations to serve needs of the local community.
- Coordinate fundraisers and food drives raising thousands of pounds of food and donations for local families in need of food assistance.
Board of Directors Member
3 Years- Planned and delivered numerous activities and special events for programs and services.
- Obtained food and charitable donations to serve families in need of assistance.
- Share ideas with Board and Executive Director on food drives and fundraisers.
- Review financials and reports to discuss at monthly Board meetings.
- Attend all community events supporting Good Samaritan's of Garland.
- Defined organizational problems to create and implement correction plans.
- Collaborated with other members to seek involvement in policy decisions, fundraising and visibility of organization
Operations Manager
2 Years 4 Months- Provided exceptional customer service by recommending customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Oversee all daily operation, maintain equipment, order chemicals and supplies.
- Hired and trained staff that excel in customer service and appearance.
- Schedule 21 employee shifts to cover peaks in customer volume.
- Assumed ownership over team productivity and managed work flow to meet and exceed goals.
Site Manager
2 Years 3 Months- Oversee Daily operations overseen including opening and closing procedures, ordering chemicals and supplies and employee scheduling.
- Hiring and training process of new employees.
- Maintain and oversee maintenance of all equipment.
- Ensure superior customer experience and addressing customer concerns and resolving issues.
- Ensure high ticket average through up sales and detail services
- Set monthly sales goals to be achieved.
Assistant Manager
4 Months- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Assisted in all daily operations
- Training new employees all procedures to provide excellent customer service.
- Repair and maintain all equipment.
- Complete monthly inventory of chemicals and supplies.
- Established and optimized schedules to keep coverage and service in line with forecasted demands
Owner Operator
2 Years- Provide roadside assistance for car dealerships and major motor clubs.
- Performed tire changes, jump starts, lockout service and fuel delivery.
- Complete monthly billing.
- Managed day-to-day business operations
Roadside Technician
1 Year- Provide assistance for stranded motorists as calls were dispatched.
- Maintain daily reports and log sheets.
- Complete basic maintenance such as minor repairs to keep vehicles running properly.
- Attended and participate in all driver safety meetings.
Tow Truck Driver
4 Years- Check vehicles to ensure that mechanical, safety, and emergency equipment is in good working order.
- Collect delivery instructions from appropriate sources, verifying instructions and routes.
- Maneuver trucks into loading and unloading positions, following signals from loading crew and checking that vehicle and loading equipment are properly positioned.
- Obtain receipts or signatures for delivered goods and collect payment for services.
Auto Detailer
1 YearAuto Detailer
1 Year 4 MonthsEducation
Associate of Arts - Graphic Communications
- Delta Upsilon Fraternity Alumni
Skills
Staff Management
Training & Development
Customer Service
Planning and Coordination
Operations management
Relationship building
Affiliations
Board of Directors Good Samaritan's of Garland
Southwest Carwash Association Member
Garland Chamber of Commerce Member
Rowlett Chamber of Commerce Member
References
Lori Dodson 214-334-4533
Former Mayor City of Garland
Sheena Sharapata 214-477-7245
Director of Training & Recruitment
Planet Ford 635 & Rad Rides
Simon Rodriquez 214-681-3094
Timeline
Site Manager/ Multi-Site Manager
Q Car Wash/ Caliber Car Wash
11.2021 - CurrentRead More
Board of Directors Member
Good Samaritan's Of Garland
11.2020 - 11.2023Read More
Director of Community Affairs and Events
Hello Deluxe Carwash
06.2019 - 10.2021Read More
General Manager
Hello Deluxe Carwash
06.2018 - 10.2021Read More
Operations Manager
Castle Hills Auto Spa
11.2015 - 03.2018Read More
Site Manager
Star Carwash
06.2013 - 09.2015Read More
Assistant Manager
Star Carwash
02.2013 - 06.2013Read More
Owner Operator
Kerry's Roadside Assistance
01.2011 - 01.2013Read More
Roadside Technician
Keyhole Roadside Assist
01.2010 - 01.2011Read More
Tow Truck Driver
Marion's Wrecker Service
02.1999 - 02.2003Read More
Auto Detailer
Silver Shadow Auto Detailing
07.1986 - 07.1987Read More
Auto Detailer
Sparkle Carwash
02.1982 - 06.1983Read More
Tyler Junior College
Associate of Arts from Graphic Communications
Read More