Kerry Hook
Traverse City
Summary
I pride myself on working hard and being professional. I am reliable and dedicated.
Overview
13
13
years of professional experience
Work History
Receptionist
Partners in Family Practice
Traverse City, MI
04.2013 - Current
- Greeted patients and visitors, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls efficiently.
- Scheduled appointments using electronic health record systems.
- Maintained patient confidentiality and compliance with HIPAA regulations.
- Processed insurance information and verified eligibility for services.
- Coordinated communication between medical staff and patients effectively.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Education
High School Diploma -
Forest Area High School
Timeline
Receptionist
Partners in Family Practice
04.2013 - Current
High School Diploma -
Forest Area High School