Jennifer Bowlin
Dallas,GA
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Dedicated Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Dedicated Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Dedicated [Job Title] with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Personable Receptionist successful in leading front desk public relations. Organized and efficient while providing exceptional service to clients. Professional and knowledgeable Senior Receptionist versed in administrative support and customer service. Offering 35 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
Overview
34
34
years of professional experience
Work History
Receptionist
Hiram Animal Hospital
Hiram, GA
06.2010 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct departments.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Scheduled and confirmed appointments.
Practice Manager
Douglas County Animal Hospital
Douglasville, Georgia
08.2002 - 06.2010
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Developed close working relationships with front office and back office staff.
- Boosted staff morale by offering constructive feedback and specific direction.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Developed policies and procedures for effective practice management.
- Oversaw accounting, budgeting, and financial reporting.
- Addressed and remedied all patient or team member issues.
- Assisted with regulatory issues such as compliance.
- Ordered all office supplies and kept check on inventory levels.
- Consulted with healthcare professionals on business decisions.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Office MNanager
Riverside Veterinary Hospital
Mandeville, LA
05.1987 - 07.2001
- Maintained computer and physical filing systems.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Education
No Degree - Accountant
Southeastern Louisiana University
Hammond, LAHigh School Diploma -
Covington High School
Covington, LA05.1983
Skills
- Delivery Coordination
- Documentation and Reporting
- Attention to Detail
- Customer Complaint Resolution
- Reliable and Punctual
- Multi-Line Phone Systems
- Payment Processing
- Administrative Support
- Verbal and Written Communication
- Records Management
- Positive Attitude and Energetic
- Multitasking and Prioritization
- Prioritization and Time Management
- Customer Service-Oriented
- Visitor and Customer Relations
Accomplishments
- Earned "Practice Manager of the Year" in 2009.
Timeline
Receptionist
Hiram Animal Hospital
06.2010 - Current
Practice Manager
Douglas County Animal Hospital
08.2002 - 06.2010
Office MNanager
Riverside Veterinary Hospital
05.1987 - 07.2001
No Degree - Accountant
Southeastern Louisiana University
High School Diploma -
Covington High School