Kerry Killian
Pasadena,Maryland
Summary
Dynamic and detail-oriented administrative professional with extensive experience as an Administrative Assistant, skilled in fostering strong customer relationships and enhancing team collaboration. Proven ability to manage office operations, scheduling, and communication effectively while handling multiple tasks in fast-paced environments. Recognized for adaptability to rapidly changing business situations and a proactive approach to problem-solving that drives organizational success. Committed to reliability and creating a positive workplace atmosphere that supports executive teams and promotes collective achievement.
Overview
29
29
years of professional experience
Work History
Administrative Assistant / Receptionist / Post Closer
Bernstein & Feldman, P.A. / Mid-Maryland Title Co., Inc.
Annapolis, Maryland
09.2004 - 03.2022
- Assisted Lawyers with various administrative functions including answering and delegating incoming calls, scheduling client appointments and greeting clients
- Distributed real estate post-closing document packages, including mortgage payoffs, invoices and maintained the organization of real estate files both hard copies and virtual along with the off-site storage facilities
- Handled personal and confidential material such as 1099 tax reporting to the IRS for all settlements
- Liaison between the company and vendors, being the primary contact for the maintenance of office equipment and contract renewal such as copiers, scanners and fax machines, telephone systems and all office supplies
- Maintained law library, both hard copy and virtual forms and documents
- Main point of contact for the company, equipment vendors and system breakdown/set-up, handling a move of the entire office to a new location. Assisted in build-out, individual office set-up, transfer of phone, internet and IT. Oversaw the distribution of any unutilized office items due to downsizing (including donation, sale or refuse).
Executive Assistant
A.R.T. Lawn & Yard Management, LLC
Annapolis, MD
05.2006 - Current
- Maintained customer accounts including billing, entering payments and collections on delinquent accounts
- Prepared maintenance contracts for clients
- Ensured compliance with corporate forms and contracts related to County maintenance
- Used software to prepare documents, reports, for tax filing purposes.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Administrative Assistant
Universal Underwriters Insurance Company
Harrisburg, Pennsylvania
11.2001 - 08.2004
- Processed requests for Certificates of Insurance and Vehicle Identification Cards
- Assisted Account Executives and F&I Professionals with maintenance of insureds
- Produced Binders, Identification cards and Claims Kits for new insureds
- Ran Motor Vehicle Requests to determine coverage on drivers for insureds
- Entered incoming premium payments and collection of delinquent payments
- Assisted with the cancellation of insureds.
- Developed and implemented filing systems to streamline document retrieval processes.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies.
Executive Assistant to the CEO/CFO/COO
Parcel Plus, Inc.
Annapolis, Maryland
06.1997 - 06.2000
- Assisted in conducting training seminars for new franchisees
- Collected and organized various reports from nationwide franchise stores
- Organized and supervised training and orientation of new employees
- Assisted with preparation of marketing material for mass distribution to franchisees and affiliates.
- Answered high volume of phone calls and email inquiries.
- Researched various traditional and internet market venues for potential clients
- Organized and supervised special events
- Supported 120+ franchise stores.
- Streamlined office procedures, improving workflow and reducing processing time for administrative tasks.
Education
Certification - Baking and Pastry Arts
Anne Arundel Community College
High School - undefined
Broadneck Senior High School
Annapolis, MarylandSkills
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Title Express
- GreenFolders
- PhoneSlips
- QuickBooks
- Scheduling and calendar management
- Filing and data archiving
- Invoice processing
- Multi-line phone proficiency
- Maintain corporate online presence
- Customer service
- Office administration
- Administrative support
Timeline
Executive Assistant
A.R.T. Lawn & Yard Management, LLC
05.2006 - Current
Administrative Assistant / Receptionist / Post Closer
Bernstein & Feldman, P.A. / Mid-Maryland Title Co., Inc.
09.2004 - 03.2022
Administrative Assistant
Universal Underwriters Insurance Company
11.2001 - 08.2004
Executive Assistant to the CEO/CFO/COO
Parcel Plus, Inc.
06.1997 - 06.2000
High School - undefined
Broadneck Senior High School
Certification - Baking and Pastry Arts
Anne Arundel Community College