Kerry L Sousa
Warwick,RI
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
25
25
years of professional experience
Work History
Phlebotomist
Brown University Health Laboratory
Cumberland, RI
05.2024 - Current
- Performs all aspects of venipuncture procedures for individuals of all age groups
- Obtains and enters patient information as required for ordered tests by the ordering Physician
- Obtains quality specimens which enables the lab to deliver accurate test results to the ordering Physician
- Processes urine and blood specimens in the laboratory in a timely manner
- Shows Concern, understanding, and empathy throughout the collection process
- Maintains composure and professionalism when dealing with difficult patients
- Ensures quality assurance and quantity control
- Complies with OSHA and HIPAA Standards
- Works with Epic and Outlook software
- Complies with OSHA and HIPAA standards
Phlebotomist
Quest Diagnostics
Norfolk, MA
02.2015 - 05.2024
- Performed all aspects of venipuncture procedures for individuals of all age groups
- Obtained and entered patient information as required for ordered tests by the ordering Physician
- Obtained quality specimens which enabled the lab to deliver accurate test results to the ordering Physician
- Processed urine and blood specimens in the laboratory in a timely manner
- Showed concern, understanding, and empathy throughout the collection process
- Maintained composure and professionalism when dealing with difficult patients
- Ensured quality assurance and quantity control
- Complied with OSHA and HIPAA Standards
- Worked with Quantum EHR and Outlook software
- Complied with OSHA and HIPAA standards
Account Services PhoneBank Specialist
Citizens Bank
Cranston, RI
09.2000 - 09.2009
- Provided exceptional customer service in a call center environment
- Carefully listened to the bank employee’s concerns ensuring I fully understood the details of the complaint
- Received incoming telephone calls from Citizens Bank branch personnel needing assistance with existing or new accounts
- Handled questions and inquiries from bank personnel regarding how to make requests to open and close accounts
- Answered questions on how to make a request to make changes on a customer’s profile such as name, address and other personal information pertinent to the account
- Responsible for receiving and resolving complaints made by branch personnel addressing issues related to a customer’s banking profile
Account Services Specialist II
Citizens Bank
Riverside, RI
09.2000 - 09.2009
- Accurately completed various account transactions, maintenance, and service requests
- Opened and closed customer’s savings and checking accounts
- Updated existing accounts on new products and services
- Made changes on existing accounts such as, addresses and phone numbers
- Opened and closed Ira and Cd accounts
- Understood and adhered to bank policies and procedures for daily operations, security and compliance
Education
Graduate Certificate - Phlebotomy
05-2012
Some College (No Degree) - Microsoft Word and Microsoft Excel
Skills
- Flexible and adaptable
- MS office
- Good Telephone Etiquette
- Conflict resolution
- Customer service
- Excellent communication
- Data accuracy
- Document processing
- Professional and mature
- Collecting information
- Filing and data archiving
References
References available upon request.
Timeline
Phlebotomist - Brown University Health Laboratory
05.2024 - Current
Phlebotomist - Quest Diagnostics
02.2015 - 05.2024
Account Services PhoneBank Specialist - Citizens Bank
09.2000 - 09.2009
Account Services Specialist II - Citizens Bank
09.2000 - 09.2009
CCRI - Graduate Certificate, Phlebotomy
CCRI - Some College (No Degree), Microsoft Word and Microsoft Excel
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