Kerry Micolo
Sault Ste Marie,MI
Summary
I have 28 years experience with Cloverand and 6 of those as a supervisor of billing and member services. Attended several leadership trainings which have enhanced my leadership capabilities. Have a thorough understanding of the cooperatives bylaws, billing practices and rules.
Overview
29
29
years of professional experience
Work History
Billing Supervisor
Cloverland Electric Cooperative
Dafter, MI
07.2019 - Current
- Supervised billing operations, ensuring accuracy and compliance with cooperative policies.
- Implemented process improvements, enhancing efficiency in billing cycle management.
- Trained and mentored team members, fostering a collaborative work environment.
- Analyzed billing discrepancies, resolving issues promptly to maintain customer satisfaction.
- Sets up, maintains and modifies rates in the billing system.
- Creates billing and delinquent schedule. Coordinates with NISC to ensure bills are processed and mailed out in a timely manner.
- Oversees department operations during absence of department manager.
- Schedules and oversees Month-End and annual Year-End processes.
- Approves and processes Final Estate Retirements and spreadsheet.
- Prepares and runs Capital Credit Allocation and General Retirement Processes.
Billing Representative
Cloverland Electric Cooperative
Dafter, MI
01.2006 - 07.2019
- Processed billing inquiries, ensuring accurate account information and timely resolution of customer issues.
- Executed accurately all aspects of the cooperative's billing processes and procedures while following the rules and regulations.
- Assumed primary responsibility for timely and accurately preparation and processing of monthly bills, delinquent notices, non-payment service orders, meter exchanges, billing reports and other billing related activities as defined in the annual billing calendar.
- Performed billing adjustments, created payment arrangements and worked with assistance agencies.
Cashier/Receptionist/Head Cashier
Cloverland Electric Cooperative
Dafter, MI
08.1997 - 01.2006
- Processed customer transactions efficiently, ensuring accurate cash handling and record-keeping.
- Assisted customers with inquiries, providing exceptional service to enhance satisfaction in person and by telephone.
- Trained new staff on operational procedures and customer service best practices.
Education
Leadership/Engagement/Accountability/Development -
LEAD Academy
08.2023
Supervisor And Manager Development Program -
NRECA Cooperative University
10-2025
Associate of Science - Office Administration
Lake Superior State University
Sault Ste. Marie, MI05-1991
Skills
- Great multi-tasker, attention to detail, high level of accuracy, confidentiality and in-depth knowledge of member services and billing
- Displays strong leadership while utilizing my listening, communication and problem solving skills
- Able to maintain my composure while dealing with stressful situations while interacting with members and team conflicts
- Ability to recognize strengths and weaknesses and provide applicable training to promote professional development
Timeline
Billing Supervisor
Cloverland Electric Cooperative
07.2019 - Current
Billing Representative
Cloverland Electric Cooperative
01.2006 - 07.2019
Cashier/Receptionist/Head Cashier
Cloverland Electric Cooperative
08.1997 - 01.2006
Leadership/Engagement/Accountability/Development -
LEAD Academy
Supervisor And Manager Development Program -
NRECA Cooperative University
Associate of Science - Office Administration
Lake Superior State University