Kerry Mitchell
Henderson,NV
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
14
14
years of professional experience
Work History
Manager
Magnet Max
Las Vegas, Nevada
05.2021 - Current
- Developed and implemented strategies to increase customer satisfaction
- Scheduled interviews for potential candidates and conducted reference checks prior to hire
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Coached, mentored and trained team members in order to improve their job performance.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Stocked shelves with merchandise when needed.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Greeted customers and answered any questions they had about the store's products and services.
- Balanced daily transactions on a computerized point-of-sale system.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Warehouse Manager
Mainline Sales
Las Vegas
11.2019 - 11.2020
- Resolved customer complaints related to product quality or delivery issues.
- Communicated regularly with other departments regarding product availability.
- Packed and shipped orders
Server
Rainbow Club And Casino
Henderson, Nevada
11.2010 - 05.2019
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Customer service
- Delivered food orders promptly and courteously.
- Upheld high standards of sanitation in accordance with health department regulations.
Education
High School Diploma -
Delta High School
Santa Maria, CA06-2006
Skills
- Customer service
- Employee training
- Payroll administration
- Team building
- Inventory management
- Conflict resolution
- Performance coaching
- Teamwork
- Shift scheduling
- Communication skills
Timeline
Manager
Magnet Max
05.2021 - Current
Warehouse Manager
Mainline Sales
11.2019 - 11.2020
Server
Rainbow Club And Casino
11.2010 - 05.2019
High School Diploma -
Delta High School