Kerry Moreno Tomczyk
North Yarmouth
Summary
Professional sales and design consultant with a proven ability to deliver exceptional client experiences. Expertise in identifying client needs and creating custom design solutions that align with their vision. Recognized for a strong focus on collaboration and adaptability, enabling success in fast-paced environments and ensuring smooth project execution. Committed to achieving utmost client satisfaction through dedication and skillset.
Overview
24
24
years of professional experience
Work History
Design Consultant/Sales/Customer Service
Distinctive Tile & Design/Homestead Flooring
12.2012 - Current
- Work directly with designers and the public selecting tile, and designing tile packages, creating estimates and ordering products using Quickbooks, following up on orders with vendors, receiving payments from customers
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Delivered exceptional service by consistently meeting or exceeding performance for quality, speed, and accuracy.
- Increased repeat business by personalizing customer interactions and remembering client preferences.
- Monitored customer satisfaction metrics, identifying trends and areas for improvement.
- Developed comprehensive knowledge of products and services to provide accurate information to customers.
- Assisted in training of new hires, sharing best practices and company policies.
- Maintained detailed records of customer interactions, tracking concerns and resolutions.
- Built relationships with customers and community to promote long term business growth.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Metalsmithing/Jewelry Instructor
Portland Pottery Summer Camp
08.2012
- Instructed a group of fifteen students ages 8-14 for a week-long program on basic jewelry and metalsmithing techniques
Production Manager
Lovell Designs
05.2001 - 07.2012
- Lead Model Maker
- Managed inventory and quality control of pewter and gold plate jewelry, polishing, soldering, tumbling of pewter, brass, and 14K jewelry, and repair work on all metals
- Worked closely with production employees
- Reviewed work for quality and compliance with company standards and design specifications.
- Assisted in Retail sales in store locations and off-site sales (Show Lead at retail shows) and provided exceptional customer service
Research Assistant to Tim McCreight
Brynmorgen Press
01.2001 - 01.2002
- Assisted in the development of the 2004 revised edition of The Complete Metalsmith, Researching information and experimenting with processes to include in the book
Teacher's Assistant
Maine College of Art
01.2001
- Assistant to Lauren Fensterstock in the Metals and Jewelry Department; Working directly with students on their projects and offering design consultation and demonstrations
Education
BFA - Metalsmithing and Jewelry
Maine College of Art
Portland, ME01.2002
Wax Carving Class -
Wolf Designs
Portland, ME01.2001
Skills
- Great attention to detail
- Client communication
- Organization skills
- Sketching and rendering
- Experience with design software
- Design & Product research
- Teamwork skills
- Layout design
- Client satisfaction
- Creative and artistic
- Collaboration skills
- Customer service
- Multitasking and organizing
- Strong communication skills
Awards
- 2005, Finalist, Juried Saul Bell Design Award Competition, Albuquerque, NM
- 2002, Maine Jeweler's Association Award
- 2001, First Place, Maine College of Art's Merit Scholarship Competition
- 2000, Maine Jeweler's Association Award
- 2000, Finalist, Juried NICHE Student Awards Competition, Baltimore, MD
Timeline
Design Consultant/Sales/Customer Service
Distinctive Tile & Design/Homestead Flooring
12.2012 - Current
Metalsmithing/Jewelry Instructor
Portland Pottery Summer Camp
08.2012
Production Manager
Lovell Designs
05.2001 - 07.2012
Research Assistant to Tim McCreight
Brynmorgen Press
01.2001 - 01.2002
Teacher's Assistant
Maine College of Art
01.2001
Wax Carving Class -
Wolf Designs
BFA - Metalsmithing and Jewelry
Maine College of Art
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