Paulin Laurent
Sales And Design Consultant
West Hollywood,CA
Summary
Dependable team player with excellent communication skills and a proven ability to adapt work to various environments. Efficiently handles modifications, requests, and feedback from colleagues, clients, and vendors, ensuring the needs of all parties involved are understood and met. Flexible work style allows for seamless adjustment to different projects and effective management of multiple assignments within tight deadlines. Committed to ensuring customer satisfaction by providing exceptional service and support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
22
22
years of professional experience
2
2
years of post-secondary education
Work History
Luxury Furniture Sales and Design Consultant
Arhaus Furniture
5 2024 - 7 2024
- Work with various designers, architects and the general public selling multi-lines of upholstery, case goods, lighting, rugs and accessories from outreach to leads generation, sales order and production follow up all the way to overseeing delivery to ensure client satisfaction
- Established strong relationships with clients by maintaining open lines of communication throughout the entire design process
- Increased potential referral rates through exceptional customer service and communication skills
- Prepared original and relevant options for clients suitable to individual requirements.
Wood Flooring Sales Design Consultant
Beauxbois Custom Wood Flooring
04.2014 - Current
- Work with various designers, architects, general contractors and the general public manufacturing and/or sourcing custom and pre-finished wood flooring for both residential and commercial projects ranging from 1500 to 15,000 Sq Ft as well as occasional furniture custom pieces focusing on case goods as well as upholstered pieces.
- Conducted comprehensive consultations to assess client needs, offer expert advice, and present tailored design solutions
- Identified cross-selling opportunities within existing client base, promoting the full range of design services offered by the company
- Developed persuasive sales presentations showcasing unique design solutions tailored to specific client needs
- Improved client satisfaction by providing timely and accurate follow-up on project progress
- Managed multiple projects concurrently while maintaining attention to detail and quality control throughout the design process
- Developed strong rapport with customers and created positive impression of business
Creative Director, Designer, Sales Consultant
E and K Vintage Wood
09.2012 - 04.2014
- Restructuring of the flooring collection based on trends in the reclaimed wood industry as well as material availability and cost effectiveness
- Emphasis on new designs, colors and updating classic styles in a modern direction
- Expansion of the siding collection through new wood mixes as well new color mixes to capitalize on the current trends
- Research of space for upcoming move as well as interior design for company future branding
- Quotes and leads creation to both the trade and general public
- Follow up with specific information requests on leads via phone and/or email
- Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
Sales and Design Consultant, Store Manager
Jaxon Furniture
10.2010 - 04.2012
- Quotes and leads creation to both the trade and general public with space consultation if necessary
- Follow up with specific information requests on leads via phone and/or email all the way up to deliveries and installation at client's home if necessary
- Creation of custom case goods 3D drawings via SketchUp, material applicability research and creation of pricing estimates with local shops
- Full customization of upholstery items: Dimensions, fills and fabric choices
- Full revision and update of clientele database and marketing strategy
- Monthly visual merchandising to focus and increase overall store sales
- Introduction of new fabrics collection, style performance assessment, design revision of existing styles and introduction of new styles to increase offering diversity and appeal to client base
- Managed multiple concurrent projects while meeting strict deadlines and maintaining attention to detail.
Lead Sales and Design Consultant, Showroom Manager
Moroni Leather, HD Buttercup
08.2006 - 09.2010
- Complete overhaul of showroom operations/ Second retail operation supervision
- Supervision of all aspects of space layout from planning to construction and floor merchandising to increase traffic and facilitate presentation of upholstered goods collection
- Implementation of 2 additional lines of accessories to complement main line presentation
- Re-evaluation of all day-to-day business operations to facilitate sales and sales follow up
- Implementation of case good designs to merchandise main line
- Implementation of marketing strategy to create traction in the trade industry.
- Generated personal sales to meet or exceed established sales goals
- Identified and communicated customer needs to supply chain capacity and quality teams
Arizona to the Trade Sales Representative
Antoine Proulx Custom Furniture
04.2005 - 07.2006
- Research and outreach to potential clients by calling firms to survey interest in contemporary designs, and establish relationship with clients working on upcoming or current projects
- Expansion of exposure and interest in main collection by adding guest-lines to increase and generate traffic to the flagship location
- Creation of marketing strategy to attract interior designers and architects working on projects that could generate sales (Design lectures, lunch boxes at showroom and more)
- Attended industry trade shows and networking events, fostering valuable connections within the field
- Developed strong relationships with key industry partners, resulting in increased referrals and new business opportunities
- Enhanced company reputation by delivering high-quality product presentations to prospective clients
- Managed multiple accounts simultaneously while maintaining excellent attention to detail and responsiveness in communication efforts.
NY/US to the Trade Sales Representative
Ochre London Based Custom Furniture and Lighting
04.2002 - 04.2005
- Creation, organization and management of client database for American market
- Key items domestic production set-up to eliminate shipping from Europe and increase competitiveness in pricing and lead-time
- Sales creation via presentation to Interior Designers and Architects either at their office or in company's New York showroom
- Research and connection with appropriate showrooms throughout the US to increase sales and establish brand presence on the American market
- Supervision of all sales from inception to completion including installation if requested
- Managed multiple accounts simultaneously while maintaining excellent attention to detail and responsiveness in communication efforts
- Conducted thorough market research to identify potential leads and strategically target them for maximum results.
Education
Bachelor of Arts - French Literature, Foreign Languages
Lycee Jules Renard
Nevers, FranceA.A.S. - Fashion Design
Fashion Institute of Technology
New York, NY 09.1991 - 06.1993
Skills
Organization skills
Client Communication
Customer Needs Assessment
Concept Development
Color theory knowledge
Experience with design software
Great attention to detail
Project Management
Computer literate
Client satisfaction
Excellent eye for detail
Timeline
Wood Flooring Sales Design Consultant
Beauxbois Custom Wood Flooring
04.2014 - Current
Creative Director, Designer, Sales Consultant
E and K Vintage Wood
09.2012 - 04.2014
Sales and Design Consultant, Store Manager
Jaxon Furniture
10.2010 - 04.2012
Lead Sales and Design Consultant, Showroom Manager
Moroni Leather, HD Buttercup
08.2006 - 09.2010
Arizona to the Trade Sales Representative
Antoine Proulx Custom Furniture
04.2005 - 07.2006
NY/US to the Trade Sales Representative
Ochre London Based Custom Furniture and Lighting
04.2002 - 04.2005
A.A.S. - Fashion Design
Fashion Institute of Technology
09.1991 - 06.1993
Luxury Furniture Sales and Design Consultant
Arhaus Furniture
5 2024 - 7 2024
Bachelor of Arts - French Literature, Foreign Languages
Lycee Jules Renard