Kerry Oberst
Pittsburgh,PA
Summary
Motivated recent college graduate eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
2
2
years of professional experience
Work History
Clerk/Customer Service Representative
Carnegie Library
Pittsburgh, PA
04.2022 - 10.2022
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Answered phones in a courteous manner while providing excellent customer service.
- Conducted inventory of library materials including books, magazines, audio-visual equipment.
- Answered reference questions using online databases and other resources.
- Assisted with cataloging new materials into the automated system.
- Assisted patrons with locating library materials and information.
Call Center Representative
Dollar Bank
Pittsburgh, PA
02.2021 - 06.2021
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Attended regular training sessions on updates and changes within the industry or organization.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
Education
Bachelor of Arts - Behavioral Sciences
Point Park University
Pittsburgh, PA05-2023
Skills
- Verbal and writing communication
- Prioritization
- Telephone Etiquette
- Cataloging of materials
- Computer Assistance
Timeline
Clerk/Customer Service Representative
Carnegie Library
04.2022 - 10.2022
Call Center Representative
Dollar Bank
02.2021 - 06.2021
Bachelor of Arts - Behavioral Sciences
Point Park University
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