Kerry Roddan
Grimes,IA
Summary
Results-driven professional with a proven track record at Daida, excelling in document scanning and digital indexing. Meticulously organized, I ensure accuracy and efficiency while collaborating effectively with teams. Skilled in Microsoft Office and customer service, I thrive in fast-paced environments, consistently achieving high performance metrics and enhancing customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Document Scanning Specialist
Daida
Grimes, USA
10.2024 - Current
- Maintained a high level of accuracy in scanning documents, minimizing errors and re-scans
- Organized and labeled scanned files according to established file naming conventions for easy retrieval
- Collaborated with team members to prioritize scanning tasks based on urgency and deadlines
- Index Electronic Documents that come in by email or fax
Customer Service Representative
Preferred Pest Control
Urbandale, USA
03.2024 - 10.2024
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained
- Scheduled appointments for commercial companies and homeowners
Associate/ Custodian
Dallas Center Grimes Schools
Grimes, USA
10.2023 - 02.2024
- Associate- assisted special needs children with learning
- Custodian clean the rooms for the next day of learning
Dispatcher/Customer Service
Orr Trucking Inc
Grimes, USA
02.2016 - 10.2023
- Schedule drivers for loads, answer the phone, file, manage the ELD's, invoices, Accounts payable and receivables, assist in payroll
Education
Dental Assisting - Trade school
Marshalltown Community College
Marshalltown, IA06.1987
Skills
- Self Motivated
- Data entry
- Flexibility
- Meticulous
- Bookkeeping
- Teamwork
- Driving
- Typing
- Computer skills
- Attention to detail
- Organized
- Accounts receivable
- Microsoft Excel
- Honest
- Microsoft Outlook
- Custodial experience
- Microsoft Office
- Customer service
- Time management
- Document scanning
- Digital indexing
- Problem solving
- Effective communication
- Team collaboration
- Information security
- Indexing documents
- Skilled in Papervision
Certification
Driver's License
Timeline
Document Scanning Specialist
Daida
10.2024 - Current
Customer Service Representative
Preferred Pest Control
03.2024 - 10.2024
Associate/ Custodian
Dallas Center Grimes Schools
10.2023 - 02.2024
Dispatcher/Customer Service
Orr Trucking Inc
02.2016 - 10.2023
Dental Assisting - Trade school
Marshalltown Community College