Kerry Smith
Atlanta,GA
Summary
Customer Service/Support professional with expertise in customer service, logistics coordinator and business communications. Strong organizational and project planning/coordination and adaptability skills. I've demonstrated success in communication across all department levels and managing multiple priorities. Effectively works independently or with a team to complete projects on schedule. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Claims Adjuster
Statefarm Insurance
07.2017 - Current
- I played a major role with implementation and integration of the HAART system which is used by all Statefarm claims adjusters and assisted in the training of my peers with the new application.
- Prepared summaries of damage, payments and policy coverage.
- Examined claims forms and other records to determine insurance coverage.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Reviewed police reports, physical property damage to determine extent of liability.
- Interviewed agents and claimants to investigate questionable claims.
- Trained other claims staff members on proper claims handling.
Research Analyst
01.2015 - 07.2017
- Research and pollster for market research, analysis, and census data
- Conducted surveys for marketing enhancements for small local businesses
- Performed area polling for independent business opportunities and market research for new innovative products.
Dispatch Specialist
Ericsson
09.2010 - 09.2015
- Managed over 120 national field technicians workforce via a dispatch management platform.
- First line of escalation for all work orders.
- Worked closely with area managers to ensure all work orders were completed as scheduled.
- Contributed to the creation of new policies, practices, and ways of working in a dispatch center compliance.
- Mentored and trained on dispatch center policies, practices and processes for new hire and offshore personnel onboarding.
Education
A B.A - COMPUTER SCIENCE STUDY
SOUTHERN UNIVERSITY AND A & M COLLEGE BATON ROUGE
Skills
- Project Coordinator
- Relationship Building
- Training and mentorship
- Troubleshoot and Root Cause Analysis
- Claims File Management Processes
- Microsoft Word
- Strong Communication and Interpersonal Skills
- Claims Procedures
- Time Management
- Critical Thinking
- Property Claims
- Claims Investigations
- Claims File Documentation
- Complex Problem-Solving
Reading, weight training, helping and serving others.
I love reading to learn and staying up on current events. I weight train to stay in shape and I like helping out at the women's homeless shelters and serving and providing for those in need.
Timeline
Claims Adjuster
Statefarm Insurance
07.2017 - Current
Research Analyst
01.2015 - 07.2017
Dispatch Specialist
Ericsson
09.2010 - 09.2015
A B.A - COMPUTER SCIENCE STUDY
SOUTHERN UNIVERSITY AND A & M COLLEGE BATON ROUGE
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