Kerry Wardlow
Honolulu,HI
Summary
Seasoned supervisor in office and administrative support with a solid background in overseeing daily operations and enhancing workflow efficiency. Skilled in team leadership, process optimization, and conflict resolution, ensuring smooth operational flow and staff productivity. Demonstrated ability to implement effective policies that significantly improve organizational procedures. Committed to fostering professional growth within teams while maintaining high levels of accuracy and compliance.
Overview
16
16
years of professional experience
3
3
Certifications
Work History
Account Coordinator / Electronic Health Systems
Deep Mile Networks 40hours/week
Joint Base Pearl Harbor-Hickam, Hawaii
06.2024 - Current
- Developed, tested, and implemented health system applications to achieve organizational goals.
- Analyzed user requirements for health systems projects, designing tailored solutions that enhanced user experience.
- Provided technical support to staff on health systems software applications.
- Evaluated health data to inform decision-making and shape policy recommendations.
- Monitored security, performance, and reliability of healthcare applications to ensure optimal functionality.
- Documented procedures for installation, configuration, and management of applications to ensure consistent functionality and support.
- Assisted in developing policies and procedures for health systems technology usage.
Supervisor, Medical Records and Patient Registrati
Defense Health Agency 40hours/week
Joint Base Pearl Harbor-Hickam, Hawaii
06.2022 - 06.2024
- Monitored compliance with health regulations and agency policies, ensuring high standards of patient record management.
- Supervised daily operations of medical records department, facilitating adherence to regulatory requirements.
- Managed team of 12 military and civilian employees to maintain high productivity levels.
- Delegated tasks to staff while setting priorities and goals for project success.
- Conducted regular audits of medical records, confirming completeness and accuracy to support quality patient care.
- Collaborated with healthcare providers to resolve discrepancies in patient records effectively.
- Planned and delivered training sessions to enhance employee performance and address weaknesses.
- Implemented quality control measures that significantly reduced error rates in documentation.
Senior Medical Technician /Medical Administrator
US Navy 40hours/week
Marine Corps Base Hawaii, HI
07.2013 - 01.2017
- Trained junior technicians on equipment safety protocols, enhancing team compliance and operational safety.
- Supported healthcare teams in delivering quality care aligned with company standards.
- Facilitated communication between medical staff, patients, and external stakeholders.
- Implemented procedures to streamline administrative tasks within healthcare facility.
- Coordinated medical staff meetings, preparing agendas and documenting minutes to improve communication and decision-making.
- Developed policies and procedures for effective office administration.
- Streamlined daily office processes, contributing to improved workflow and support of organizational goals.
- Provided administrative support to physicians, nurses, and other healthcare professionals.
Assistant Medical Planner /Medical Administrative Assistant
US Navy 40hours/week
Camp HM Smith, Hawaii
05.2010 - 06.2013
- Oversaw project timelines, ensuring compliance with military standards and protocols.
- Coordinated logistics for operational planning and resource distribution, ensuring timely execution of mission requirements.
- Analyzed data to bolster mission readiness and strategic initiatives.
- Implemented process enhancements that streamlined planning operations and improved overall workflow.
- Assisted in developing strategic plans while managing concurrent short-term tasks.
- Facilitated discussions with stakeholders to proactively identify and address potential project roadblocks.
- Reviewed policies and procedures for alignment with organizational objectives.
- Collaborated with leadership to establish event impact assessment metrics.
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ03-2020
Skills
- Health data analysis
- Healthcare program management
- Healthcare analytics
- Problem-solving
- Health informatics
- Adaptability
- Data analysis
- Clinical data management
- Analytical thinking
- Team building
- Healthcare policy analysis
Certification
Operations Management
Timeline
Account Coordinator / Electronic Health Systems
Deep Mile Networks 40hours/week
06.2024 - Current
Supervisor, Medical Records and Patient Registrati
Defense Health Agency 40hours/week
06.2022 - 06.2024
Senior Medical Technician /Medical Administrator
US Navy 40hours/week
07.2013 - 01.2017
Assistant Medical Planner /Medical Administrative Assistant
US Navy 40hours/week
05.2010 - 06.2013
Bachelor of Science - Health Administration
University of Phoenix