Renell Wilson
Broadview,IL
Summary
AWS Certified Cloud Practitioner with a strong foundation in healthcare technology and application support. Successfully improved application performance by 35% and reduced post-deployment defects by 45%. Currently pursuing a Bachelor’s degree in Cybersecurity, focusing on cloud infrastructure and system performance.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Patient Representative / Health Systems Support
Midwest Orthopedics
Illinois
01.2024 - Current
- Troubleshoot user access issues, login errors, and patient portal problems, improving system usability.
- Maintain electronic health records ensuring data accuracy, system integrity, and HIPAA compliance.
- Support high-volume workflows and assist staff with technical system issues.
Application Development Senior Analyst
Accenture
Chicago, IL
01.2023 - 12.2023
- Improved application performance by 35% through optimization.
- Reduced post-deployment defects by 45% via code reviews.
- Conducted root cause analysis using ServiceNow and Dynatrace.
Customer Success Specialist
Waste Management
Lombard, IL
01.2020 - 12.2021
- Managed 30+ accounts per shift and resolved 55+ daily requests.
- Reduced service wait times by 7+ minutes through workflow improvements.
- Facilitated communication between customers and internal departments for issue resolution.
Senior Quality Control Analyst
Van Ru Credit Corporation
Chicago, IL
01.2004 - 12.2019
- Reduced complaint rates by 37% and ensured data accuracy.
- Conducted audits and improved operational processes.
- Trained new analysts on quality assessment tools and best practices.
Education
Bachelor’s Degree - Cybersecurity
University of Maryland Global Campus
03-2026
Skills
- Patient Records Management
- Health IT Solutions
- Healthcare Applications
- Application Support
- Technical Support
- Incident Management
- Troubleshooting
- Root Cause Analysis
- System Monitoring
- Health Data Analysis
- Interoperability Standards
- Data Security (HIPAA)
- Cloud-based Solutions
- AWS Cloud platforms
- Monitoring & Logging: CloudWatch
- System Performance Monitoring
- Health System Optimization
- REST APIs
- Workflow Automation
- Tools & Platforms: ServiceNow
- Tools & Platforms: Jira
- Databases: SQL
- Customer Support Systems
- Collaboration Tools
- Agile Collaboration
- Concepts: System Troubleshooting
Certification
- AWS Certified Cloud Practitioner
- Certified JavaScript Developer, W3Schools
Training
- Full Stack Developer Program, Generation USA, (450+ hours)
- AWS Cloud Practitioner Program, Generation USA, (300+ hours)
Projects
- Cloud Resume Website (AWS), Built serverless website using AWS S3, Lambda, CloudFront, DynamoDB.
- Full Stack Web Application, Developed app using React, Node.js, MongoDB with REST APIs.
Timeline
Patient Representative / Health Systems Support
Midwest Orthopedics
01.2024 - Current
Application Development Senior Analyst
Accenture
01.2023 - 12.2023
Customer Success Specialist
Waste Management
01.2020 - 12.2021
Senior Quality Control Analyst
Van Ru Credit Corporation
01.2004 - 12.2019
Bachelor’s Degree - Cybersecurity
University of Maryland Global Campus