Merisa Batkins
New Baltimore,Michigan
Summary
Undergrad in Health and Human Service Case Management, Current Healthcare Worker as a Behavioral Health and Patient Care Coordinator looking to continue my education and grow as a health care professional.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Behavioral Health and Patient Care Coordinator
Silver Pine Medical Group
12.2023 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient needs are addressed
- Obtain Behavioral health referrals from our physicians, accessing their needs: referring them to CMH or scheduling them with our social worker based on their last office notes, diagnoses and current medications.
- Working under our practice Social Worker by scheduling and confirming her appointments and completing pre-appointment screenings (GAD7 and PHQ)
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Manage patient care by calling them post hospital visit (Emergency room visit or inpatient stay) updating their physician and care team accordingly.
- Completing Medication reconciliations
Home Health Aide
Best Care Nursing Services
05.2022 - 04.2024
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Addressed and completed care needed to clients in their home from their designated care plan
- Complete all required documentation and charting required for each care provided
- Perform straight catheterization on female patient using sterile technique
- Traveled to clients homes to complete healthcare services and promote continuity of care.
Collegiate Athlete
Davenport University Women's Bowling Team
09.2019 - 04.2024
- Contributed to a positive team culture by promoting sportsmanship, respect, and encouragement amongst peers.
- Balanced academic workload with athletic commitments to maintain eligibility for continued participation in collegiate athletics.
Resident Care Aide
Covenant Living Of Great Lakes
12.2020 - 01.2023
- Assisted residents with personal hygiene tasks, ensuring their dignity and comfort throughout the process.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Provided end-of-life care for residents, ensuring their comfort and dignity during their final days while offering emotional support to family members throughout the process.
- Maintained accurate records of resident information, including health status, medications, allergies, emergency contacts, and dietary needs.
Education
Bachelor of Science - Health And Human Service Case Management
Davenport University
Grand Rapids, MI08-2024
Skills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Attention to detail
- Patient care coordination
- Medical terminology
- Patient records management
- Patient documentation
- Proficient in EHR
Certification
- Care Management Certification (MICMT)
Timeline
Behavioral Health and Patient Care Coordinator
Silver Pine Medical Group
12.2023 - Current
Home Health Aide
Best Care Nursing Services
05.2022 - 04.2024
Resident Care Aide
Covenant Living Of Great Lakes
12.2020 - 01.2023
Collegiate Athlete
Davenport University Women's Bowling Team
09.2019 - 04.2024
Bachelor of Science - Health And Human Service Case Management
Davenport University
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