Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vickie Bertsch

Marysville,Washington

Summary

Dynamic Home Health Patient Care Coordinator at Compassus with exceptional organizational skills and a commitment to HIPAA compliance. Enhanced patient satisfaction through effective appointment scheduling and proactive communication. Proven ability to foster relationships and deliver compassionate care, ensuring optimal patient experiences and outcomes. Proficient in Microsoft Office and dedicated to continuous improvement.

Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Home Health Patient Care Coordinator

Compassus
05.2025 - Current
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
  • Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.

Home Health Scheduler

Providence Hospice and Home Health
08.2022 - 04.2025
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
  • Monitored employee performance closely to identify areas for improvement or additional training needs that would lead to optimized scheduling outcomes.
  • Drafted common document templates to reduce time spent creating documents from scratch.
  • Trained and supervised employees on office policies and procedures.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Facilitated training sessions for junior schedulers, elevating team capabilities and performance.
  • Prioritized tasks according to strategic importance, ensuring that critical project milestones were met on time.

Independent Care Provider

State of Washington DSHS
06.2007 - 09.2021
  • Improved client satisfaction with regular communication and active listening to address concerns or needs.
  • Managed medications accurately, ensuring proper administration according to prescribed schedules.
  • Delivered exceptional care consistently while adhering to all relevant regulations and standards within the industry.
  • Contributed to a positive home atmosphere by offering companionship and emotional support during challenging times.
  • Ensured timely response to emergencies by remaining vigilant for signs of distress or changes in condition while on duty.
  • Assisted with mobility issues by providing appropriate physical support or use of assistive devices when necessary.
  • Provided nutritious meal planning and preparation tailored to individual dietary requirements or preferences.
  • Enhanced patient comfort by providing compassionate and personalized care.
  • Collaborated with healthcare team members to coordinate effective care plans for optimal results.
  • Elevated quality of life for clients through attentive care combined with genuine empathy and understanding.
  • Facilitated transportation arrangements for medical appointments, errands, or social outings as needed.
  • Provided high-quality personal care, including bathing, dressing, grooming, and toileting assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Entrusted to handle confidential and sensitive situations in professional matter.

Education

Associate of Arts - General Studies

State College of Florida
Bradenton, FL

Legal/Medical Secretary

Yakima Valley Skills Center
Yakima, WA

Skills

  • Critical thinking skills
  • HIPAA compliance
  • Appointment scheduling
  • Organizational skills
  • Customer service
  • Patient relations
  • Attention to detail
  • Patient care coordination
  • Verbal and written communication
  • Medical terminology
  • Filing and recordkeeping
  • Proficient in HPHC, EXCEL, EPIC, Microsoft Office
  • Word processing

Certification

  • Certified Advanced Home Care Aide Specialist, State of Washington - 4 years

Timeline

Home Health Patient Care Coordinator

Compassus
05.2025 - Current

Home Health Scheduler

Providence Hospice and Home Health
08.2022 - 04.2025

Independent Care Provider

State of Washington DSHS
06.2007 - 09.2021

Associate of Arts - General Studies

State College of Florida

Legal/Medical Secretary

Yakima Valley Skills Center

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