Kerry Warner
Eglon,WV
Summary
Dynamic leader with a proven track record at Garrett Regional Medical Center, adept in menu development and enhancing operational efficiency. Skilled in addressing customer needs with empathy and resolving complaints swiftly, demonstrating exceptional problem-solving and employee engagement. Achieved significant waste reduction, underscoring a commitment to cost control and food safety compliance.
Successful at keeping kitchen operations moving quickly and accurately to produce high-quality, attractive dishes that meet guest and business demands. Knowledgeable about labor and inventory controls, recipe development and menu planning. Dietary Manager certified.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Lead Nutrition Services
Garrett Regional Medical Center
09.2023 - Current
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Set and oversaw weekly and special event menu plans.
- Controlled food costs and managed inventory.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Monitored food inventory and supplies to prevent waste.
- Monitored food preparation, production, and plating for quality control.
- Served consistent portions following recipes and control standards.
- Directed food preparation and cooking activities to meet health and safety standards.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Dietary Director
Dennett Road Manor Nursing Home
01.2011 - 08.2023
- Provided medical nutrition therapy to individuals and groups with chronic illnesses.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
Customer Service Representative
ACS Xerox
08.2009 - 08.2010
- Provided professional services and support in a dynamic work environment.
- Excellent communication skills, both verbal and written.
- Applied effective time management techniques to meet tight deadlines.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Shift Leader
Arby's
08.2004 - 08.2009
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Observed packing operations to verify conformance to specifications.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Devised and implemented processes and procedures to streamline operations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
Certified Dietary Manager
09.2019
Skills
- Menu planning
- Scheduling staff
- Recipe development
- Meal preparation
- Food production
- Special diets
- Employee engagement
- Sanitation procedures
- Food presentation
- Recipe creation
- Menu development
- Nutrition
- Sanitation standards
- Food safety compliance
- Cost control
- HACCP planning
- Dietary planning
- Waste reduction
- Operational efficiency
- Facility maintenance
Certification
CDM,CFPP certification number 346853
Timeline
Lead Nutrition Services - Garrett Regional Medical Center
09.2023 - Current
Dietary Director - Dennett Road Manor Nursing Home
01.2011 - 08.2023
Customer Service Representative - ACS Xerox
08.2009 - 08.2010
Shift Leader - Arby's
08.2004 - 08.2009
University of North Dakota - , Certified Dietary Manager
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