KerryAnn Menezes
Melbourne,FL
Summary
Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences.
Overview
23
23
years of professional experience
Work History
Personal Assistant
Self Employed Services
Melbourne, FL
01.2003 - Current
- Maintained appropriate filing of personal and professional documentation.
- Kept detailed track of household and maintenance inventory and schedules.
- Maintained confidentiality, handled sensitive information with discretion and integrity.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Provided assistance with medication management.
Handyman Helper
Frank Johnson Handyman
Melbourne, FL
06.2017 - Current
- Assisted in completing repair projects by providing timely and efficient support to the lead handyman.
- Supported customer relations by providing clear communication regarding project updates and estimated completion times.
- Upheld a professional demeanor when interacting with clients leading to strong rapport building.
- Performed basic landscaping tasks, such as mowing, gardening, pulling weeds, and watering lawns.
- Painted walls, ceilings and other surfaces.
- Operated variety of power tools and hand tools.
- Cleared work sites of hazardous items.
Business Assistant
Stadium Family Dentistry
Rockledge, FL
12.2022 - 08.2025
- Collected, arranged, and input information into database system.
- Maintain nightly deposits and daily collections.
- Maintain ortho claims, denials and aging reports.
- Verify all insurances coverage.
Medical Insurance Verification Specialist
Coastline Physical Therapy
Melbourne, FL
05.2022 - 12.2022
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Optimized productivity within the department by prioritizing tasks according to urgency and importance levels.
- Performed various administrative tasks by filing, copying and faxing documents.
Medical Insurance Specialist
Space Coast Endoscopy Center
Rockledge, FL
09.2019 - 05.2022
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and other applicable regulations in all aspects of the role.
- Reduced claim denials by verifying patient eligibility and coverage details prior to submission.
- Enhanced data accuracy by meticulously updating patient records and insurance information in the system.
- Provided exceptional customer service, assisting patients in understanding their insurance benefits and financial responsibilities.
- Verified patient insurance coverage and benefits for medical claims.
Education
Diploma - Medical Billing And Coding
Southern Technical College
Port Charlotte, FL2016
Associate of Science -
Middlesex Community College
Middletown, CT1997
Skills
- Customer service
- Issue research
- Problem-solving
- Time management
- Multitasking
- Reliability
- Organizational skills
Timeline
Business Assistant
Stadium Family Dentistry
12.2022 - 08.2025
Medical Insurance Verification Specialist
Coastline Physical Therapy
05.2022 - 12.2022
Medical Insurance Specialist
Space Coast Endoscopy Center
09.2019 - 05.2022
Handyman Helper
Frank Johnson Handyman
06.2017 - Current
Personal Assistant
Self Employed Services
01.2003 - Current
Diploma - Medical Billing And Coding
Southern Technical College
Associate of Science -
Middlesex Community College