Kerry Ann Rouse
Writer/Reconciliation Billing Specialist
Black Canyon City,AZ
Summary
Skilled in reconciling accounts, identifying discrepancies, and resolving billing issues promptly. Strong attention to detail and numerical accuracy, with a commitment to maintaining confidentiality and upholding the highest standards of integrity in financial transactions.
Overview
10
10
years of professional experience
Work History
Reconciliation and Billing Specialist
Blue Cross Blue Shield of AZ
Phoenix, AZ
04.2021 - Current
- Reconcile billing and payment amounts to balance the billing for various employer groups.
- Clearly and effectively communicate with managers, brokers, customers, and other departments.
- Resolve discrepancies between customers' remittances and invoices received.
- Answered customer inquiries regarding billings, payments, account status.
- Provide support to other departments within the organization as needed.
- Trained and mentored newer employees and vendor partners.
Customer Solutions Specialist
Discount Tire through a temp agency
Scottsdale, AZ
09.2019 - 12.2019
- Developed training materials for new employees related to customer service best practices.
- Authorized payments to vehicle repair companies in the event that cars/trucks were damaged at Discount Tire.
- Arranged rental cars for customers whose cars had been damaged by Discount Tire.
- Provided guidance on best practices for resolving customer issues quickly and efficiently.
- Resolved customer complaints in a timely manner by listening attentively to customer concerns and offering solutions that met their needs.
Background Investigator
Clarifacts
Phoenix, AZ
12.2016 - 03.2017
- Utilized public databases to locate persons of interest or obtain additional background information on cases.
- Verified subject's identity by collecting and analyzing personal data such as fingerprints, driver's license numbers, social security numbers.
- Reviewed investigative documents including police reports, court records, and other related materials.
- Contacted references by phone and in person to validate information.
- Created and submitted reports regarding background investigations, highlighting special findings.
Human Resources Assistant
PSA Behavioral Health Agency
Phoenix, AZ
07.2014 - 05.2015
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
- Reviewed resumes submitted by applicants for open positions.
- Responded to inquiries from current or prospective employees regarding human resources policies or procedures.
- Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
- Participated in job fairs and other recruitment events to source potential candidates.
- Prepared materials and reports for compliance audits.
Education
Associate of Arts - General Studies For Transfer To University
Cypress College
Cypress, CA05-1997
Skills
- Audit Procedures
- Discrepancy Resolution
- Account Reconciliation
- Analytical Skills
- Editing and proofreading
- Adaptability
- Effective Communication
- Self Motivation
Affiliations
- Yoga/meditation
- Playing piano badly
Additional education
- Univeristy of California Fullerton - Studied Englsih literature, creative writing and professional writing skills. Although I did not graduate, I am proficient in these areas.
Accomplishments
- Awarded a promotion in 2022 from enrollment processing to reconciling billing.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteHybridImportant To Me
Work-life balanceWork from home optionCompany CultureHealthcare benefitsTimeline
Reconciliation and Billing Specialist
Blue Cross Blue Shield of AZ
04.2021 - Current
Customer Solutions Specialist
Discount Tire through a temp agency
09.2019 - 12.2019
Background Investigator
Clarifacts
12.2016 - 03.2017
Human Resources Assistant
PSA Behavioral Health Agency
07.2014 - 05.2015
Associate of Arts - General Studies For Transfer To University
Cypress College
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