Kerry John Riley
Tonawanda
Summary
Dedicated plumbing professional with extensive and diverse work experience at Mark Kreuder Plumbing, INC, excelling in new home construction and client relations. Expert in plumbing installation and project bidding, fostering strong community ties while delivering high-quality solutions. Partnering with over 20 home builders throughout multiple Western New York counties.
Overview
14
14
years of professional experience
Work History
Plumber/Supervisor of Operations
Mark Kreuder Plumbing, INC
10.2012 - Current
- Maintain the highest level of communication between clients, builders, vendors, and supply chain to ensure timely execution, quality workmanship, and expectations exceeded.
- Developed and maintained positive relationships with 20+ builders in the WNY area resulting in ongoing and long standing rapport.
- Foster client interaction throughout the new home build process from start to finish. Recommends products that are individualized and improve the experience of the needs of our diverse clientele.
- Provide great customer support through prompt response to inquiries or concerns related to installations or completed projects. Addresses issues quickly and with care.
- Collaborate with other specialty construction teams for smooth coordination during new home build projects, ensuring seamless integration of plumbing systems within the process.
- Established long-lasting relationships with suppliers resulting in better pricing options that are cost effective without reducing quality of work.
- Meet with Code Enforcement Officers and conduct inspections of completed work to ensure compliance with local codes, regulations, and meeting industry standards
- Key player in the bidding process by providing accurate cost estimates for labor, materials, and equipment needs. Develop plans and schedule work accordingly.
- Recommend industry trends allowing implementation of the latest technology in plumbing solutions for the clients benefit.
Commercial Sales Representative
Lowes Home Improvment
05.2011 - 10.2012
- Negotiated contracts with new and existing customers, focusing on cost effective agreements and communication. Heavy focus on opening new accounts and establishing new business.
- Increased sales revenue by networking and fostering new relationships through outreach, events, and functions, while also positively continuing existing ones.
- Visited job sites and made recommendations based on project needs.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet trends.
- Attended vendor meetings to ensure high quality products were available to customers.
Education
Criminal Justice
Erie Community College
Buffalo, NYSkills
- Communication with Home Buyer and Sub-Contractor Team
- Reading Blueprints and Plumbing Schematics
- Kitchen and Bath Design
- Building Relationships within the Community
- New Home Construction
- Plumbing Installation Expertise
- Project Bidding
- Solution Oriented
- Passion for High Quality
Timeline
Plumber/Supervisor of Operations
Mark Kreuder Plumbing, INC
10.2012 - Current
Commercial Sales Representative
Lowes Home Improvment
05.2011 - 10.2012
Criminal Justice
Erie Community College
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